Senior Loyalty Operations Manager

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Who we are:
You may not have heard of us, but you'll know our brands! AS Watson is the world's largest international health and beauty retailer with over 16,000 stores in 27 markets. Each year, over 5.3 billion customers and members shop with our well-known retail brands, both online and offline, including the likes of Superdrug, Kruidvat, Watson's, Marionnaud, The Perfume Shop, and many more.

A typical day in this role includes:
• Setting the strategic direction for European CRM & Loyalty systems and tooling, working with stakeholders and BUs to gather their needs and requirements and be responsible for delivering the functionality.
• Work in partnership with stakeholders across BUs, GIT and eLab, to ensure that roadmap processes are followed, establishing DataLab as a central point of roadmap decisioning and prioritisation.
• Be an advocate and promote functionality delivered from DataLab, supporting in the rollout of new features across European BUs, establishing best practices to encourage usage and optimisation.
• Working closely with the commercial and Insight teams, as well as a wider network of Group IT, Technology and Marketing teams, both in Europe and Asia, to share CRM & loyalty operational best practice and drive alignment across the business.
• Be the expert on industry best practice and 3rd party tooling, bringing external knowledge and independent thinking into the ASW.

This role would be a good fit for you if:
• You have the ability to communicate complex concepts clearly and concisely.
• You are adept at traversing between technical and non-technical audiences.
• You have an understanding of different personality types, establishing required approach to maximise any interaction.
• You are able to build collaborative internal relationships and developing a network across ASW.

What you'll need:
• Team management, setting direction and priorities, providing opportunities for development.
• Strong Project and Stakeholder Management.
• Excellent written and verbal communication, traversing between commercial and tech audiences.
• Proven analytical and quantitative skills.

What you'll get from us:
• Competitive salary, benefits, and bonus scheme.
• Discounts for you and your family from some our much-loved retailers, including Superdrug and The Perfume Shop.
• Interest free season ticket and personal loans.
• Excellent refer-a-friend scheme with up to £2000 up for grabs!
• Free financial and mortgage advice from some of our partners.
• A fantastic learning and development offering to explore.
• Lots of opportunities to get involved in wellbeing initiatives to support your physical and mental health.
• ...plus much More!