Service Team Manager - London & South East

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At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives.

Are you looking for an inspiring career? You just found it.

Job Title : Service Team Manager

Specific Territory London & South East

We are looking for a Service Team Manager to contribute towards and manage our Service Engineers team in London and South East region.

Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of a range of medical devices and solutions. Our Service Team is at the forefront of our business, responsible for routine servicing. testing and repairing of our equipment in hospitals and facilities throughout the UK and Ireland.

You will have the opportunity to make a difference by supervising a team of Field Service Engineers (FSE) to achieve Departmental Objectives. You will be involved in the maintenance, repair and re-validation of equipment within the market segments of Healthcare. You will be required to work to Service procedures in an efficient and productive manner while providing an excellent after sales customer service through effective communication and engagement.

The successful candidate will have a background and relevant qualifications in Mechanical or Electronic Engineering. Comprehensive training on Getinge's equipment will be provided by our dedicated in-house training team. Through our Career Progression Pathway, all Engineers have their development assessed bi-annually against our bespoke Engineers' competency- based banding structure - meaning that the more you learn and develop, the more you will be rewarded.

Day to day responsibilities will include:

• Be conversant with relevant industry standards and the Company's Integrated Management System.
• Carry out service itinerary in accordance with current Company and Service procedures, whilst seeking to optimise use of time and minimise associated costs to help achieve the teams Profit Margins targets.
• Ensure he/she is fully conversant with products, Company and Local Health and Safety Requirements.
• Supervise a team of FSE and act as a point of contact and source of advice to the rest of the team.
• Complete annual Performance Reviews as required by the Regional Service Manager.
• Work closely with Getinge Service Co-ordinator and Customer contacts to ensure that all work is undertaken efficiently and meets the customer's expectations.
• Ensure that all team members are utilising the work reporting systems at all times.
• Ensure that all team members are managing stock levels.
• Conduct two stock checks per year.
• To maintain all tools, spares, and equipment within his/her care in a safe working condition highlighting anything unsafe to the Regional Service Manager immediately.
• Be responsible for the collation and distribution of information, in the RSMs' absence to ensure that all the relevant information is available at all times.
• To undertake Audits on FSE as detailed within the Companies Quality Procedures.
• Complete and submit all relevant documentation accurately within agreed timescales.
• Assist in the recruitment of Field Service Engineers.
• Deputise for the RSM as and when required.
• Review and monitor with the RSM stock turnover, compliance, SLA and financial turnover.
• Highlight to senior managers any shortcomings, malpractice or dishonesty contrary to company policies and procedures discovered in the course of carrying out duties.
• Represent Getinge Group in a professional manner at all times

Who you are:

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you.

What you need:

• A recognised qualification in Electrical / Electronic / Mechanical Engineering (such as City & Guilds Levels 1 & 2 or an equivalent qualification) - Essential
• Mechanical/electrical engineering experience - Essential.
• Ideally has experience of supervising a team of engineers.
• Be conversant with relevant ISO, HTM (or WHTM, SHTM) and other de-facto industry standards, the Company's Integrated Management System - Desirable.
• Experience of field-based work
• IT skills including Microsoft Office; experience of using CRM systems such as GForce
• A strong work ethic and first-rate organisational skills
• A positive attitude towards working as part of a team and on own initiative, and a willingness to travel and work away from home where necessary.
• Flexibility and the ability to adapt under pressure in a dynamic and changing environment
• Excellent communication skills and a desire to deliver the best possible service to customers.
• Excellent written and spoken English
• Understands Health and Safety requirements.

What we offer:

We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.

Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers' bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.

About us

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise 'Passion for Life' close to heart.

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world's most respected and trusted medtech company.