Senior Customer Retention & Renewals Specialist (m/f/d)

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LOCATION: Reading, UK (Hybrid)

TASKS AND RESPONSIBILITIES:

• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from IGEL
• Achieve individual and team revenue renewal targets as set by management
• Identify customer needs and demonstrate account management capabilities to guide renewal closure
• Maintain an understanding of IGEL licensing models to provide both sales and customers assistance in licensing discussions
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams
• Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed
• Engage customer in conversations around renewal readiness, timing and general customer needs
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization
• Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration
• Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of offers
• Partner with the wider Sales team and Customer Experience organization to review customer value achievement to achieve customer product adoption

EXPERIENCE AND QUALIFICATIONS:

• 5+ years demonstrated success in a Renewal Account Management
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
• Advanced proficiency with contract renewal processes
• Experience building relationships with peers and partners
• Excellent customer management skills; including sales, account management, and customer service
• Strong work ethic and quota achievement.
• Deep expertise with a SaaS model focused subscription selling on enterprise software preferred

Interested? Apply now via our online applicant portal!

If you have any questions about the position or application process, our HR team is happy to assist.

Florian Hermann
IGEL Technology GmbH
Hermann-Ritter-Str. 110
28197 Bremen, Germany

Tel: +49 (0) 421 / 52094 2000

Please note that we are unable to hire applicants residing in countries outside our legal entitites' countries. Please note that IGEL does not currently have a sponsorship licence and is regrettably unable to offer sponsorship.

We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives.

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Additional information

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