Senior IT Technician / 3rd line support

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Background

Sygnature Discovery is a world-leading integrated drug discovery Contract Research Organisation based in the UK and Canada with its headquarters in Nottingham and additional facilities in Alderley Park, Macclesfield, Glasgow, Montreal and Quebec City. Its staff of over 1,000, which includes 900 scientists, partners with global pharma, biotech and NFP organisations.

Since 2004, Sygnature Discovery has delivered over 40 novel pre-clinical and 22 clinical compounds, with its scientists named on over 170 patents. Therapeutic areas of expertise include oncology, inflammation and immunology, neuroscience, metabolic diseases, infectious diseases, fibrotic diseases and more. To find out more, please visit www.sygnaturediscovery.com.

About the role

We're currently looking for an experienced IT Senior Technician to operate as a 3rd line support technician and to join its IT team. Reporting to the Head of IT, and with a view to take on the line management of the UK IT Support Team in future. The successful candidate will enjoy a varied set of responsibilities in a fast-paced drug discovery organisation.

Main duties and responsibilities include:

• Be an escalation point for the IT Support Team and wider business, developing solutions and processes for new and existing issues.
• Manage and lead interdepartmental liaison.
• Management of AD, GPO and associated Server roles required for user and computer management.
• Management, Support of end users IT requirements, and their associated IT hardware and user accounts.
• Management, support and deployment of applications and updates.
• Management, support and deployment of scientific lab computers.
• Management of Access controls and security groups.
• Email, Teams and SharePoint management and support.
• Liaison with IT colleagues who have a similar role in other locations to ensure there is collaboration and consistency in process.

Key requirements:

• CompTIA suite or equivalent IT certification.
• Good understanding or Windows and Linux based operating systems and common business applications.
• Good understating of scripting and CLI environments.
• Experience of management, optimisation and reporting of Azure and AWS based systems including WVDs, Virtual Servers, Storage Pools.
• Experience of managing and using 'As a service' platforms such as Egnyte and Office 365.
• Experience of managing Windows Server tools including AD services, GPO, DFS, File and Print services, Certificate Services, DNS, DHCP.
• Experience of managing SharePoint.
• Good understanding of IT and Data security requirements and best practises.
• Logical thinking with good prioritisation, analytical and critical thinking skills.
• Confident communication and customer service skills.

Benefits

Here at Sygnature Discovery, we take pride in offering an excellent training and benefits package. As a valued employee, you will be entitled to:

- 25 days annual leave (rising with service) plus bank holidays, and buy/sell scheme

- Private Medical Insurance

- Life Insurance

- Employee Assistance Programme and mental health first aiders

- Enhanced Family Friendly Policies

- Sygnature Group Pension Scheme

- 1 paid volunteer day per year

- A host of flexible benefits to support your wellbeing and lifestyle

Why Sygnature Discovery

At Sygnature Discovery, we embody excellence in everything we do. From pioneering research to ground-breaking discoveries, we set the standard for scientific innovation. But it's collaboration that truly defines us. Across continents and disciplines, we unite to solve complex challenges, driven by a shared passion for improving lives worldwide.

We understand the importance of creating a work environment that empowers you to thrive. That's why we have fostered a culture of collaboration and support, providing pathways for both professional and personal development. This includes a diverse range of bespoke training and development designed to accelerate both your personal and career growth.

We are committed to fostering diversity and inclusion throughout our organisation. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions. We strive to cultivate an inclusive environment where all our colleagues feel empowered to bring their true selves to work.

If you're interested in joining a company that places people at the heart of its business, please submit your application as soon as possible as we will be interviewing on an ongoing basis.

If you have any questions or need further information, please contact the Talent Acquisition team at careers@sygnaturediscovery.com. Please do not submit your application to this email address.

For more information on life at Sygnature Discovery, visit www.sygnaturediscovery.com/careers