Senior IT Services Engineer

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About Us

Motorway is the UK's fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal.

Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of over 400 across several locations locations.

Motorway is now valued at over $1 billion and is backed by some of the world's leading technology investors, having raised £143 million in Series C funding.

The Role

We are seeking an ambitious Senior IT Support Engineer to join our team in Brighton. You will be working alongside the existing support team to help deliver an exceptional service to our Motorway colleagues based across multiple office locations. Motorway is a rapidly growing business and we're planning on making some significant changes to our SaaS technology stack with how we support and manage our users. This is an exciting opportunity to work in a modern cloud-first environment where you'll be utilising the latest technologies and tools.

Your responsibilities will include:

• Providing IT Support to Motorway staff and contractors to help troubleshoot and resolve technical issues across our services estate
• Develop our backend IT management and administration platforms to help reduce ongoing support and ensure these tools meet our requirements as the business scales
• Optimising our device management platforms and product technical guidance on best practices enabling the team to proactively manage our hardware estate.
• Scale-out our monitoring platform, building out the necessary configurations to identify issues across our Infrastructure and services.
• Taking ownership of your own IT projects and working closely with other team members on delivery
• Mentor and assist other engineers in the team, acting as a path of escalation for complex and challenging issues
• Identify and Implement automations that will streamline the workflows of the IT & operational teams
• Play a key role in increasing Motorway's security posture. You'll be involved in identifying and implementing technical changes to eliminate security risks. You will also be delivering and maintaining security tooling such as anti-virus, web filtering, DLP and conditional access policies.

Requirements

• Previous experience working in an enterprise scale environment working in a senior support or sys admin position.
• Experience administering productivity suites & SaaS tooling such as Microsoft Office 365, Google Workspace and SSO platforms.
• Extensive experience with device management platforms such as Intune, SCCM, JAMF or similar
• Comfortable with solving complex problems, both technical and non-technical, to meet desired outcomes
• Enjoy providing support and mentoring to colleagues on a range of issues and projects
• Experience working with and maintaining cloud based directory services
• Experience implementing IT security and access controls desirable
• Networking and wireless administration experience
• Analytical problem solving skills with an attention to detail
• Enjoy being challenged outside your comfort zone in a fast paced environment

Benefits

At Motorway, we believe in rewarding you with more than just a pay cheque. That's why we've created a benefits package to help you do your best work and support your development.

From benefits that help look after your health, to a personalised learning budget, cycle-to-work scheme and enhanced parental leave, we've got you covered:

• A competitive salary
• Annual learning budget - you can choose how you like to learn and find the best learning experiences to support your progression.
• BUPA health insurance
• Discounted dental through BUPA
• Discounted gym membership through BUPA
• On-Hand volunteering membership + volunteering day
• Pension scheme
• Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
• Enhanced maternity/paternity leave
• Top spec M1 MacBook Pro and accessories
• Regular social events
• Cycle to work scheme

Job Deadline - 31/06/23

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INDMOT

Equal Opportunities Statement

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.