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If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed

Job overview

An exciting opportunity exists for an enthusiastic, suitably qualified, experienced, and self-motivated candidate to become a Senior Server & Cloud Infrastructure Engineer.

As a key member of the Server & Cloud Infrastructure team within the Digital Data and Technology department, the successful candidate joins a diverse and growing department playing a pivotal role in the modernisation and continued development of the server and cloud infrastructure. They will also provide 3rd line technical support in specialist areas e.g Microsoft Windows Server operating systems, Linux, Active Directory, virtualisation technologies, anti-virus products, backup and archiving solutions, server hardware and monitoring and cloud platform development and support.

BCU invests heavily in its workforce, the successful candidate will have access to regular training opportunities included industry recognised certifications and the option to join the British Computer Society. The role will primarily work remotely from home; however, the candidate's base will be either Abergele Hospital, Bangor Hospital or Wrexham Maelor Hospital. They will also be able to attend any BCU site where physical server infrastructure, or associated appliances, resides as and when necessary and at short notice in line with working practices.

Main duties of the job

This role includes proactively developing and maintaining the Server and Cloud infrastructure at BCU, as well as specialist applications used for clinical, and business needs within the Health Board. Providing technical support within a 3rd line Technical Team function.

This is a senior technical engineering role within the department, working under the guidance of the Lead Engineers, and providing support and advice on all technical matters to other teams and staff in the organisation. Regular communication with 3rd party providers will also be required.

As well as the day to day running and maintenance aspects of the job the role will also be expected to investigate complex issues using a high degree of expert knowledge, and to provide advice and input to wider programmes and projects within BCU.

Ideally, the post holder should have a relevant degree or industry recognised qualification(s), or equivalent experience in some of the following areas;

Microsoft Intune and Endpoint Configuration Manager (SCCM) or equivalent desktop/mobile management platform.
Microsoft Remote Desktop Services or Citrix Experience
Microsoft Endpoint Security, Defender, Bitlocker, Firewall or equivalent Endpoint Security Product
Microsoft Windows Server operating systems and associated services
Smoothwall or equivalent Web Filter Proxy
Scripting (PowerShell, VBS)

Working for our organisation

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

The successful candidate will be focused on the Endpoint and Security specialist team and have exposure to a wide range of subjects and technologies in the ever-changing landscape of IT.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Person specification

Qualifications

Essential criteria

Recognised higher education qualification in a computing or related discipline e.g. 1st Degree, or demonstrable equivalent industry experience working at a Senior/Specialist Engineers level.
A recognised advanced professional qualification in an electronic engineering/computing field such as MCSE, MCSP, Citrix Certification or VMWare Certification
Evidence of Continual Professional Development

Desirable criteria

Additional industry qualifications, ICT service qualifications (e.g. ITIL).
Formal project management qualifications (e.g. PRINCE2).

Experience

Essential criteria

Experienced Senior/Specialist Engineer of managing a diverse range of complex ICT systems an server infrastructure to an advanced level.
Experience of liaising and negotiating with staff at all levels in the determination of their IT and communications technology needs.
Experience of leading ICT system implementations.
Experience of dealing with third party suppliers.
Experience of supporting a range complex ICT system infrastructure technologies.
Advanced ICT system infrastructure trouble-shooting experience.

Desirable criteria

Ability to initiate and respond positively to change, and the ability to learn from experience.
Experience working in a team-oriented, collaborative environment
Experience of project management and systems development.
Experience in ICT infrastructure strategy and planning.

Skills

Essential criteria

Ability to communicate highly complex ideas effectively at all levels.
Ability to write and maintain highly complex technical reports, operational procedures and system documentation sets in an accurate, concise and clear manner.
Ability to analyse complex and multi-stranded technical problems that may have no precedent, in order to initiate the most appropriate corrective action.
Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
Ability to direct and conduct research into ICT issues, systems and products as required.
Ability to assimilate highly complex information over a range of technical specialities.
Ability to effectively prioritise and execute tasks in a high pressure environment.

Desirable criteria

Ability to initiate and respond positively to change, and the ability to learn from experience.

Knowledge

Essential criteria

Possesses highly developed and specialist IT Systems knowledge gained by experience and training in the following area. Data Centre Technologies, Server Hardware, Microsoft Operating Systems Technologies, Microsoft Server System Technologies (e.g. Exchange, SQL, SharePoint), Virtualisation Technologies (e.g. VMware, Citrix)
Knowledge of relevant ICT industry trends and developments.
Demonstrates a thorough knowledge of NHS Wales and LHB information and communications technology standards and requirements.

Desirable criteria

Knowledge of both local and national NHS ICT developments and strategies.
Full knowledge of NHS IT security policies and procedures.
Good knowledge of organisations goals and objectives.

Other

Essential criteria

Ability to lead by example and a high level of self-motivation.
Able to travel between sites.
Demonstrates keen attention to detail.
Committed to a culture of continuous improvement and development - underpinned by open communications and collaboration.
Excellent customer service orientation.
Will be required to work unsociable hours as necessary, in order to minimise system unavailability.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Applicant requirements

Welsh language skills are desirable

Documents to download

Job Description & Person Specification English (PDF, 392.6KB)
Job Description & Person Specification Cymraeg (PDF, 384.6KB)
Occupational Health Form (PDF, 640.5KB)
Values and Proud to Lead (PDF, 335.6KB)
NWSSP Recruitment Services Privacy Notice (PDF, 696.3KB)
NHS North Wales - The Right Choice (PDF, 3.6MB)
Welsh Language Matrix (PDF, 134.3KB)

Senior IT Server & Cloud Infrastructure Engineer

Senior IT Server & Cloud Infrastructure Engineer

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