Senior IT Project Manager

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Job Introduction

Senior IT Project Manager

Salary £60,000 to £70,000 depending on experience

Permanent

Hybrid / Home and Folkestone, Kent or Kings Cross, London

Saga is recruiting for their central IT Operations team. As the Senior IT Project Manager, you will report directly to our Head of Technology Operations and be fully responsible for the management and delivery of technology projects across Saga plc.

You will have a good understanding and appreciation of implementing a strong governance and process management into project delivery.

With Saga being a portfolio business model, here your project timescales and workload will be varied. You will truly be exposed to the latest technology solutions for businesses and current tech stacks.

In fact, no day will be the same, you will be working across multiple large-scale projects acting as the Technology Business Partner across all units including our external partners.

We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it'll be with a real purpose in mind - to meet with your team, to work together, and of course to socialise and celebrate too!

Role Responsibility

• Takes full responsibility for definition. documentation and successful completion of complex projects (typically with significant business and high-profile impact and high risk dependencies
• Management of the day-to-day operational and strategic aspects of multiple or large-scale client projects
• Provides effective leadership to the project management team and takes appropriate action where team performance deviates from the agreed tolerances.
• Delivery of Projects with multiple complex streams spanning multiple business functions
• Adopts and adapts project management methods and tools, selecting appropriately from plan driver/ predictive approaches
• Presenting business and technical concepts to both technical and non-technical groups
• Architecting the project approach during pre-sales or project planning phase
• Partaking and facilitating in contract development and negotiation
• Resolution of any issues and solve problems throughout project life cycle
• Tracking and reporting on project milestones and provide status report
• Management of the delivery of the project from initiation to closure. This will include project planning, reporting, management of issues and risks, quality planning, change control, delivery, handover, review, benefits realisation and project closure
• Ownership and resolution of project and programme risks and issues
• Ownership of the project and programme budgets
• Planning and facilitation of all project related meetings and workshops
• Developing project status reports to the steering group, project board and other stakeholders as per the reporting requirements of the project
• Development and management of project plans
• Ensuring that project communication plan is working in effectively and meets the needs of the project
• To manage the relationship with the external organisation and ensure that they are consistently delivering the project tasks
• Management of transition into BAU, decommissioning of assets and closure of project tasks

The Ideal Candidate

The Senior IT Project Manager will need to demonstrate previous experience project management at a senior level within an IT / Tech domain for a large customer facing organisation that has a variety of technology platforms. You will also need to demonstrate the following skills and experiences;

• Proven experience of large project and programme delivery and analysis
• Demonstrable experience of change lifecycle
• Excellent communication skills and stakeholder management
• Knowledge of multiple development and delivery methodologies
• Change methodologies
• Have gained a relevant certificate in project management such as APM or PMP
• Working knowledge of Project Management tools; such as Jira or Service Now

Desirable:

• Can demonstrate knowledge of ITSM / SIAM processes
• Knowledge of delivering large projects and programmes in a regulated environment.
• Domain knowledge within financial services (Insurance)

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day,

Our People Make Us Special

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the largest and most-trusted brand for older people in the UK. Our focus on delivering exceptional experiences empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK's Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group