Senior IT Product Manager
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Grade: RCS Grade J
Contract Type: Permanent (Full-Time)
Location: Gatwick - RH6 0JW, two days per week otherwise remote with travel to aviation and travel sites across the UK, including, Heathrow, London, Luton, Bristol, Manchester, and Liverpool
DHL, an award-winning, leading supply chain business is seeking a Senior IT Product Manager - Aviation and Travel. This role is vital for the successful development and management of IT products, product roadmaps and lifecycles within the aviation and travel sector. Involving a hands-on approach, and requiring a balance between product and supplier management, with a focus on internal operations, especially around airline ground handling, aircraft cabin cleaning, airport baggage handling, airport consolidation, and rail catering logistics.
IT is the nerve system of Supply Chain - we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation.
WHAT DOES THE ROLE ENTAIL?
As part of your normal duties, whilst maintaining excellent health and safety practices, you will be responsible for:
- Functional product roadmaps of multiple key software products in conjunction with Suppliers and Product Experts.
- Develop a comprehensive strategy for Aviation and Travel IT products based on research, market trends, and business objectives.
- Engagement with Internal stakeholders and co-ordinate and develop relationships and communication with strategic business partners.
- Support relationships with external customers as appropriate to support business development and existing operations and work toward the delivery of IT Solutions.
- Ownership of specified IT products and responsibility to ensure successful implementation to meet business requirements.
- Managing relationships with suppliers and vendors of multiple software systems, following DHL supplier management practices. Including regular incident management and solutions impacting the products and business reviews.
- Support Business Development responses, including input into documentation, product selection and costing models. This will include the detailed analysis of any required costings to achieve the overall aim.
- Managing change programs and strategic initiatives to ensure the strategic roadmap for IT products is fit for the future.
- The role will manage an IT Specialist focused on achieving Aviation and Travels IT Self-Sufficiency aims.
WHAT DO WE NEED FROM YOU?
- Proven experience in managing technical IT Aviation and/or travel product portfolio in a large complex organisation.
- Experience of working in the logistics aviation industry.
- Supplier management experience including commercial awareness around costings and software changes.
- Stakeholder management and able to manage conflicting stakeholder expectations.
- Knowledge of product governance and support, with awareness of levels governance of systems including maintaining documentation regarding the product portfolio.
- Experience of Data protection and data security regarding IT products.
- Project Management experience would also be useful in this role.
- Any of the following: Prince/ APM/ ITIL Foundation Certificate or ISEB qualifications would be desirable.
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Access to our Private Medical Insurance through AXA Health
- Use of a company car (or car allowance), with choice from a variety of manufacturers including hybrid and electric vehicle options
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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