Senior IT Manager - eCommerce & Content Management

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Job Purpose and Summary

Canon is changing and so are the markets we supply and the customers we serve. We are on a journey of transition to being a truly customer centric company bringing new services and solutions to our customer communities. To support us on this journey, our Senior IT Manager - eCommerce & Content is responsible to deliver complex solutions for integrated software landscapes across the e-Commerce & Content domain. These include technologies such as Oracle ATG, OCC and the integrated e2e business landscape (e.g. ERP, Warehousing, payment, BPM layer) and associated SaaS supporting applications in the e-Commerce / Content Management domain.

This role will be part of the Solution & Adoption department, who is responsible for application delivery & application operations for the Canon EMEA region. Furthermore, this role requires operations and delivery excellence capabilities with strong people management skills.

Role overview: this role is internally known as Principal Solution & Adoption Consultant.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.
As a Senior IT Manager - eCommerce & Content Management, you will:

• Provide the e-Commerce and content management domain with innovative, best fitting end-to-end process/IT solutions based on an expert understanding of both business processes and technology capabilities.
• Lead cross organizational process/IT change programs from concept to successful end-to-end implementation, incl. stakeholder management on MT level and management of external service providers.
• Act as a trusted advisor, cross organizational, on middle and senior management level in all matters of process/IT.
• Manage, coach and lead a team of direct reports, less experienced colleagues (internal and external) and managing external partners on excellent solutions and delivery.

Broader responsibilities include accountability/responsibility for:

• Operational stability of the eCommerce & Content Management domain
• Being the single point of contact towards business stakeholders in eCommerce & Content Management for operations and project escalations
• Ensuring maximum efficiency of the existing team who focus on AM activities
• Ensuring effective resource and capacity planning across different IT initiatives
• Overseeing the management of operational budgets including Service Partner teams and software renewals

What we ask

As a Senior IT Manager - eCommerce & Content Management you will need:

• A Bachelor or Master degree in Computer Science, Computer Engineering or related technical field.
• Experience in IT Delivery , including eCommerce and/or Content Management experience managing large process / IT programs with an excellent track record.
• Experience of managing offshore teams
• Strong background in defining solutions for integrated enterprise software landscape with eCommerce platforms such as Oracle ATG and OCC, Salesforce.com (SaaS), IBM WebSphere or other integration tools.
• Extensive experience in either B2C and/or B2B customer experiences.
• Excellent Project Management skills.
• Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.
• Strong stakeholder & people management skills

You will need

• Is business outcome driven
• Is courageous and has conviction
• Ensures delivery of the outcome
• Is customer oriented
• Innovates by building on skills & experience
• Is inspirational and motivational
• Builds trust based relationships
• Develops and coaches others

Further Information

• Base pay - £84,498 - £104,319
• Bonus (10%) - A discretionary bonus scheme that rewards you as you help us achieve our goals.
• Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity - We are an organization that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing - Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount - Up to 38% off products from our Canon store.
• Some other Benefits - Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days

Canon champions hybrid working with and a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Lastly you'll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

Does this seem like a great fit for your career expectations? We're excited to hear from you! Even if you don't meet all the qualifications we still encourage you to apply.

#LI-hybrid

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.