Senior IT Engineer - MS365

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About the role

We are looking for a MS365 Administrator with extensive experience working in a large MS365 environment - 4,500+ users. The position involves overseeing platform management, policy updates, and system upgrades. You will serve as the primary contact for all changes, ensure security and licensing compliance, introduce new services, and provide third-level and major incident support. This position is part of a relatively new team that takes overall ownership of Microsoft 365 within West Northamptonshire Council (WNC).

What will you be doing?

Working within the busy Digital, Technology and Innovation (DTI) division, the primary responsibility of the role is to help manage the WNC tenant, along with associated services, and to be the single point of contact for changes, policy updates, upgrades as well as the principal escalation point within the team. This role will also commission new services, and provide 3rd level and major incident support to technical teams. In this position you will play a key role and work on various workstreams and projects etc. This is an excellent opportunity to join a newly created function and contribute to WNC's transformation and digital journey.

About you

You will have extensive experience managing all aspects of the MS365 platforms in a large-scale MS365 environments. Proficiency in MS365 administration, including Teams, Azure AD, and security protocols, is essential. Strong problem-solving skills, attention to detail, and the ability to collaborate effectively with various teams are crucial. You should also have an innovative mindset for process improvements.

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Professional subscriptions / registration - if your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working - We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

About us

West Northants Council formed following one of the largest shake-ups in local government reform in recent history. As a new authority, we're embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from Anna Earnshaw, our Chief Executive, about working for West Northants Council: https://youtu.be/lV0EfeUF4aU

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.

Should you require the Job Description in another format or language, please contact: Careers@westnorthants.gov.uk

Attached documents

• Job Description and Person Spec