Senior IT Analyst

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Job overview

If you are an IT support professional, passionate about making a positive difference to the delivery of healthcare within a leading London NHS Trust, keep reading! We have a vacancy for a senior IT analyst to join our Clinical Scientific Computing team within the Department of Medical Physics and Biomedical Engineering at UCLH.

As a key member of the team of 5 analysts, you will report to the Team Lead for the UCLH Clinical Scientific Computing Technical Operations Team of IT Analysts and will have the satisfaction of applying your IT knowledge and experience, your customer focus and your team working skills to support clinicians and their patients across our hospitals.

You will already be an experienced IT Analyst working independently, providing excellent support to service users. We would prefer that you have experience in supporting clinical systems, connected medical devices and end user technology within a hospital environment, however we also welcome applications from qualified candidates with solid IT experience developed in more general IT environments. You will be able to demonstrate that you are a team player, working to high standards of performance and safety, and motivated to always ensure services are provided to enhance and improve safe patient care.

Main duties of the job

You will work closely with the IT Analyst Team Lead as well as with the other IT analysts within your team and the clinical scientists within Clinical Scientific Computing. You will develop strong and productive working relationships with staff in the clinical teams that you support.

The successful person will be required to:
• Provide second line support of end user technology and first line, when required.
• Setup and provide second line support of medical device connectivity and data storage.
• Provide second line support of servers and file share management, and first line, when required.
• Provide systems administration and second line support for specific clinical applications in BAU.
• Project manage aspects of systems upgrade and implementation projects.

You will ensure that all work is completed in line with the department's quality management system, with all support requests recorded in the team's ticket management system. You will ensure that your team follows good practice in record keeping and communicates effectively with customers.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

The Department of Medical Physics & Biomedical Engineering is a central resource of professional scientific and engineering knowledge and skills within UCLH. Our services support clinical services and research and development throughout UCLH.

The Clinical Scientific Computing Section provides services to clinical and scientific teams and to researchers, predominantly throughout UCLH, across the following areas of work:
• Whole life cycle support of medical IT systems.
• Management of computing infrastructure including desktops, servers, and file storage.
• Medical device software and healthcare software development.
• Healthcare data science and healthcare informatics.
• Support for research, development and digital innovation.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

Essential criteria

• Degree level qualification in IT / Computer Science / Engineering, or equivalent combination of qualifications and experience.

Desirable criteria

• Professional IT qualification (MCP / ITSM / ITIL4 PMP / Agile)
• Eligibility for membership of the Register of Clinical Technologists.
• Membership of a relevant Professional Institute.

Experience

Essential criteria

• Experience working in a scientific healthcare environment.
• Experience of the medical application of complex computer and electronic systems.
• Experience of participating in projects with multiple stakeholders.
• Experience of having responsibility for delivering services to users, or customers within healthcare environments.
• Experience in configuring, installing and administering operating systems such as Microsoft Windows and Linux on both desktop and complex server systems.
• Experience administering enterprise server applications such as databases, antivirus, backup, LDAP.
• Experience of configuring and troubleshooting networked devices.

Personal Qualities

Essential criteria

• Ability to work in awkward positions and move heavy equipment when installing computer or network hardware or cabling.
• Ability to work for prolonged periods in internal areas with no natural light.
• Ability to cope with occasional exposure to distressing circumstances when working in clinical areas with patients.
• Ability to concentrate on technical detail across multiple interruptions by phone or email.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 720.3KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)