Senior ISV CSM, EMEA ISV CSMs
Description
The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. We operate at the intersection of technology depth and business impact, delivering outcomes that reshape how software companies build, monetize, and scale.
The Sr. CSM must demonstrate differentiated, hands-on Agentic AI and GenAI expertise: 1/ Proven experience architecting and building agentic AI systems - including multi-agent orchestration, RAG pipelines, and prompt engineering - not theoretical familiarity but demonstrated delivery of working prototypes and customer-facing demos. 2/ Proficiency using AI-powered coding assistants to accelerate solution development, write production-grade code, and build technical artifacts that earn customer trust. 3/ Software Product Management mindset with direct experience delivering or consulting on SaaS products - understanding multi-tenant architecture, outcome-based pricing models, and product lifecycle to credibly co-design customer roadmaps from ideation through production-scale monetization. B.Sc. in Computer Science or Information Systems required; MBA strongly preferred.
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In this role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large-scale transformations to help guide them through their stages of AWS adoption. You will assist customers in navigating the operational, educational, and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration among the core account groups (Sales, Support, Solutions Architecture, and Professional Services), product and engineering teams, and customer teams, while planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events are a few items owned by the CSM that are critical to the success of our customers' cloud journey.
At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of Amazon to our customers, you will proactively help solve the customers' challenges through new ideas, tools, and mechanisms.
Successful candidates will have a strong background in delivery and change management, be detail-oriented, possess excellent problem-solving abilities, and be exemplary communicators at both the executive and project team levels. You will be a peer leader, can gain stakeholder buy-in, negotiate, and lead teams. Your enterprise experience and operational excellence will inform the team's decisions, provide valuable insights, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
About the team
AWS for Software and Technology is dedicated to helping software companies (Independent Software Vendors, ISV) harness the full potential of cloud computing, giving them the freedom to modernize, grow, and scale their businesses. Through our comprehensive cloud platform and dedicated programs, we empower software companies to build better applications faster, reach new markets, and drive profitable growth while maintaining the highest standards of security.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Experience leading complex, large-scale IT/digital/business transformation or migration programs
- Experience in a senior customer-facing role
- Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information to the C-suite/VP level
- Bachelor's degree in science, technology, engineering, math, or equivalent experience
- Strong organizational and troubleshooting skills with attention to detail
Preferred Qualifications
- Direct experience implementing AWS/cloud services
- Robust understanding of key technology and market trends
- Deep knowledge of software development/engineering life-cycle from conception to delivery
- PMP and/or SCRUM/Agile, SAFe certified
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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