Senior Insight and Outcomes Specialist (Customer and Commercial)
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Are you able to build reports but also understand the insights? Do you also have a background in customer insight or commercial development?
Would you love a new role which is not just about being reactive to requests, but requires you to work independently to seek out and identify areas where efficiencies can be introduced through the use of data?
We are looking for someone to join our Product Development team as a Senior Insight and Outcomes Specialist focusing on customer outcomes and commercial development . This is an exciting opportunity to join this growing team, and drive and shape the role to determine future direction.
About the role:
You will be responsible for delivering new and enhanced customer insight, product outcome monitoring and commercial data analysis for the Commercial Development team working collaboratively with other data and business SME's across the Society.
You will build, maintain and continually optimise customer and commercial reports from various internal and external data sources to maximise self-sufficiency, reduce risk of data errors, increase automation and address current and future issues and limitations.
We are looking for someone with the following key skills/experience:
- Expert knowledge of using Power BI is essential, skills from use of other visualisation tools such as Tableau, SAP BO or SAS Visual Analytics would be considered
- Experience of delivering and optimising commercial or customer insight
- Strong analytical skills, with experience working with large, complex data sets using SQL (or equivalent coding languages like SAS, R, Python
- Excellent communication skills & technical competence, with the ability to effectively communicate with stakeholders at all levels
- Experience in a Financial Services or similar regulated environment would be desirable
What do we offer you?
We have a hybrid working model, where you can work 60% from home, with the rest of your time being flexibly based at our new, sustainable head office in Leeds city centre, just 5 minutes' walk from the train station.
We offer a competitive rewards package including:
- A generous colleague bonus up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days per annum
- Colleague Mortgage and Saver products
- Development opportunities
- 2 volunteering days per year
Our friendly, supportive culture will help you be the best you can be - now and in the future.
Why choose Leeds Building Society?
Our business is centred around community, people and society. We are a truly Purpose-led organisation and we're embarking on an exciting period of transformation which is guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members.
Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023 and our three-star Best Companies accreditation in 2022 which recognises our 'world-class' levels of engagement.
Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.
#LI-Hybrid