Senior Insight Analyst

About the roleThe Analytics & Data Science team is a core capability spread right across the John Lewis Partnership, using advanced analytics and data-driven insights to help stakeholders solve complex problems and make better, more informed decisions. We are the driving force behind the data that powers our two well-loved retail brands, John Lewis and Waitrose.

As a Senior Insight Analyst, you will be a crucial partner embedded within a specific business area, focusing on generating deep, actionable insights into our customers and retail operations. This is a hands-on role where you'll apply your technical expertise in SQL and Python and your talent for clear storytelling to deliver timely recommendations that directly influence business strategy.
We're looking for a curious and pragmatic individual who is passionate about using data to tackle real-world challenges. If you thrive on transforming complex data into clear commercial value and want to contribute to our unique purpose of 'Working in Partnership for a happier world', we want to hear from you.

Salary - Up to £60,000.

Contract type - This position is a Permanent contract.

Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Analytics team aim for around 1-2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings.

Location - This role is based at our London Head Office.

Internally this role is called - Senior Analyst

Key responsibilities

• Dive deep into large, complex datasets, leveraging your SQL and Python skills to manipulate, analyse and provide actionable solutions that drive commercial decision-making.

• Focus on retail and customer specific analytics, uncovering patterns in behaviour, loyalty, and lifetime value to inform strategic initiatives and marketing campaigns.

• Partner with our Retail and Commercial teams to provide location-specific insights, helping to optimise store performance and enhance the in-store customer experience.

• Own the analytical process from end-to-end: structuring complex business problems, identifying the right methodologies, and ensuring your deliverables are timely, high-quality, and analytically sound.

• Translate your findings into compelling narratives, creating clear and impactful visualisations (e.g., Tableau) and presentations to deliver actionable insights to key stakeholders.

• Act as a true partner to your stakeholders, embedding yourself within their teams to understand their commercial goals and proactively identify opportunities where data can create value.

• Champion a data-driven culture, empowering stakeholders and contributing to the development of self-serve analytics tools.

• Be an active contributor to the Analytics and Data Science team and the Profession. 

• Understand and engage other parts of DI&A as necessary.

• Ensure that all work complies with the General Data Protection Regulation (GDPR) and adhere to all Partnership risk management and data privacy and security policies. 

• Invest in your personal and professional development utilising the opportunities available to you.

• Demonstrate a flexible approach to working, joining projects as needed and/or supporting colleagues to secure the success of those projects. 

• Actively share the responsibilities of ownership and support Partners and colleagues to have a voice in our business.

Essential skills and experience you’ll need

• Experience generating analysis that goes beyond automated reporting, and provides insight that leads to solving business problems.

• Experience in retail and customer specific analytics, such as store performance, incremental analysis, or customer segmentation.

• Demonstrable experience with SQL, Python/R, Visualisation Tools such as Tableau.

• Relevant qualification in a numerate discipline e.g. maths/stats/data science/science or similar.

• Demonstrable experience in an analytics team applying advanced techniques.

Desirable skills and experience you may have

• Proven experience interacting with and influencing senior stakeholders, using data-driven insights to shape business strategy.

• A track record of using a wide range of analytics to directly influence marketing strategy and investment decisions.

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.