Service Manager - AASC (Asylum Services)

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Service Manager (Asylum Services)

Location: Rotherham (with regular travel to Hull, Grimsby and Derby)

Salary: £33,961 starting salary
Hours: 39 Hours Full-time | Permanent
Closing Date: 10th September

Are you an experienced operational leader ready to manage high impact support services for people seeking asylum?

We're looking for a Service Manager to lead the day-to-day delivery of our Asylum Accommodation and Support Contract (AASC), supporting asylum seekers across South Yorkshire, the Humber, Derby and Nottingham.

Reporting to the Head of Operations, you'll be responsible for managing local service teams, ensuring safe and compliant housing related support, and leading performance, staff development and service improvement across multiple sites.

This is a fantastic opportunity to combine operational management with meaningful social impact in a dynamic, mission-driven organisation.

What you'll bring:

• Experience managing frontline teams in housing, asylum, homelessness or public services
• Strong people leadership and a passion for developing staff
• A commitment to delivering compliant, high quality, person centred services
• Excellent organisational skills and the ability to manage risk and performance across multiple site.

SEE JOB PROFILE BELOW

What we offer:

• 28 days' annual leave, rising to 33 days with service (plus bank holidays)
• Pension scheme (4% employer / 4% employee)
• Mileage at 45p per mile
• Westfield Health Scheme
• Lifetime financial planning support
• Flexible working after onboarding (predominantly office based)
• A committed and supportive senior leadership team
• A chance to make a real difference in the lives of vulnerable people

Apply now and help us deliver safe, respectful, and effective services to people seeking safety in the UK.

Get in touch

If you have any questions about the role, please get in touch with catherine.heath@targethousing.org.uk

This role is subject to Enhanced DBS clearance, a full valid driving licence, access to a road worthy vehicle and two satisfactory reference checks

CLOSING DATE: 12th September 2025

Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible!

Service Manager(Asylum Services)

Job Profile

Main Purpose

As a Service Manager, you will lead the day-to-day delivery of asylum support services delivered under the AASC contract. You will be responsible for overseeing frontline teams across multiple sites, ensuring that accommodation and support provided to asylum seekers is safe, compliant, person-centred, and aligned with contractual obligations.

You will play a key role in maintaining high standards of safeguarding, team performance, and operational efficiency, while contributing to service improvement and innovation.

Key Responsibilities

Service Delivery & Contract Management

• Oversee day-to-day operational delivery of the AASC service across designated areas
• Ensure services meet performance targets, contractual KPIs, and compliance standards
• Monitor caseloads, service data, and incident reports, taking action where needed
• Ensure safeguarding procedures and risk management policies are consistently followed

Team Leadership & Development

• Line manage team leaders and frontline staff across multiple locations
• Support recruitment, induction, training, and development of staff
• Promote a positive team culture focused on quality, dignity, and continuous improvement
• Provide regular supervision, coaching and performance management to all direct reports

Compliance & Quality Assurance

• Conduct regular audits and service reviews to maintain high standards
• Prepare reports for the Head of Operations and external stakeholders as required
• Manage complaints, incidents and escalations professionally and in line with policies
• Ensure data is accurately recorded and reported through internal systems

Stakeholder Engagement & Collaboration

• Work with external partners, housing providers, and local services to ensure coordinated support
• Represent the service in local forums, partnership meetings and contract discussions as required
• Collaborate with the Head of Operations to improve and adapt services based on need and insight

Person specifications

Essential

• Experience in managing teams in housing, homelessness, asylum, or related services
• Strong people management and leadership skills
• Sound knowledge of safeguarding, risk management and regulatory compliance
• Experience delivering services under contract or commissioning arrangements
• Excellent organisational and communication skills
• Ability to travel across service areas as needed

Desirable

• Knowledge of the AASC contract or similar asylum support provision
• Experience working with dispersed teams or across multiple sites
• Understanding of trauma-informed support approaches

Competencies

Customer Focus (Critical)

Developing & Coaching Others (Critical)

Planning & Organising (Critical)

Confidence & Judgement (Very Important)

Integrity (Very Important)

Communication & Influencing (Very Important)

Team Work (Important)

Technical (Important)