Senior Infrastructure Engineer (Server)

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Detailed job description and main responsibilities

• Support the IT Infrastructure Manager in the delivery of IT services to the published service level agreements and develop them to provide an efficient and technically capable service.
• Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the second/third line support resources.
• Head up the investigation, resolution and documentation of root causes of IT problems including severity level 1 incidents (system/departmental outages) and performance issues.
• Support the IT Infrastructure Manager with the development and annual review of IT disaster recovery plans to ensure that the IT Infrastructure can be recovered in the event of an IT disaster and as part of Trust-wide business continuity planning.
• Take part in the research and development of all elements of the IT Infrastructure - determining what future technology would be of benefit to the Trust and how it should be implemented.
• Develop processes and procedures to ensure the IT infrastructure is proactively and robustly maintained to the highest standards on behalf of MFT and its customers.
• Ensure the Infrastructure Team's issue resolution targets are met and calls are updated accordingly in the service desk software management platform.

Person specification

Qualifications

Essential criteria

• Computer or related science degree
• Specific technical courses (e.g. Cloud, Server and/or infrastructure)
• Cyber Security Credentials (such as CSSP or CSMP etc.)
• A-Level, diploma or apprenticeship level IT qualifications

Knowledge

Essential criteria

• IT standards and system management methodologies.
• Domain, AD, Group Policy Management.
• Backup, Restore, DR, HA and Resiliency.
• Hypervisors, Storage, HCI and Capacity Management,
• Knowledge and understanding of key protocols

Experience

Essential criteria

• 5 years experience in a enterprise level support role
• Analysis of data to identify problem areas and implement solutions
• Proven experience of disaster recovery concepts & testing
• Handling complex organisational and customer issues
• Knowledge of hypervisor and server management at scale
• Cyber security experience

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD (PDF, 720.3KB)