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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Main duties of the job

Being a senior Infrastructure and Cloud technical expert, you will be required to mentor and coach other members of the ICT service department for career development. You will work closely with all elements of the ICT service to deliver the best outcomes of the service and for customers. Offering a "can do", proactive approach to service delivery and ultimately delivering for the service needs. You will be a member off, and not limited to, the ICT Department Business Continuity team and part of the ICT out of hours emergency Support rota.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

Working for our organisation

Service Delivery fall within the IT Service umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. You will be a senior technical influence in the Technical Services section in improving, maintaining and documenting new and existing ICT services.
About our locations:
The Service Delivery team are based across the various sites:
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

St Pauls
St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Bethlem Royal Hospital
Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.

Detailed job description and main responsibilities

Job Purpose:

As a Senior Infrastructure and Cloud Engineer you will be responsible for the delivery of day to day services within the infrastructure team. As part of small multi-disciplined team you will be jointly responsible for the following (but not limited to) technologies Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services (Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance. SLAM have widely adopted cloud platforms, and the role will be to support the develop of native cloud applications or refactor existing legacy systems for cloud using IAAS, SAAS, PAAS and Kubernetes systems. Being a senior Infrastructure and Cloud technical expert, you must be able to adapt your knowledge to new, emerging and legacy technologies covering as technical reference in the absence of other senior team members to maintain service for customers. A proactive worker thinking outside the box to maintain or reinstate service for customers driving efficiency.

Key Responsibilities:

Provide Senior Technical Services lead for Identity Services, Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance.

BAU Administration of the groups platform services for Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance.

Monitor the trusts Infrastructure Services platform to make sure that service levels are met for the customer

Infrastructure design and implementation for new services with external support as required.

Undertake evaluations of new and emerging technologies and make recommendations regarding their suitability and possible implementation

Maintain and document services in accordance with Trust systems

Support and mentor team members as required for personal development and knowledge transfer

Other activity from time to time as required to support the operation of Infrastructure Service's

Abide to the department and trusts policies and procedures

Person specification

Qualifications

Essential criteria

Educated to Degree level or equivalent experience
Vmware VCP or equivalent experience
Relevant application services accreditations
MCSE: Cloud Platform and Infrastructure
ITIL Foundation Version 3

Knowledge and Experience

Essential criteria

Experience of troubleshooting complex technology issues identifying the root cause.
Relevant experience of hands-on ICT server administration in an enterprise environment
Ability to administer and maintain Identity Services, Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance
Experience of creating and configuring hardware configurations for Server specifications.
Ability to identify the Root cause of issues
Good working knowledge of Microsoft Office applications and other common desktop software such as antivirus and productivity suites
Experience of designing and administering group policies objects for the forests.
Familiarity with IP networking and basic tools for troubleshooting in a routed network
Experience of Storage Infrastructure Administration
Deployed and manage patch management solutions for Enterprise environment Management of Proxy Services
Experience of administration of Public Cloud platforms and the design of cloud native applications
Experience of supporting DEVOPS environments include continuous deployment methods and Kubernetes systems
Experience in automations methods for private and public cloud offerings. Utilising but not exclusively automation using Vrealize, Powershell, JSON, ARM Templates or Terraform.

Desirable criteria

Relevant experience administering and maintaining Office 365 and Hybrid Exchange Environments
Knowledge of Office 365 and Hybrid Exchange platforms
Experience in maintaining and supporting Linux server infrastructure
Relevant experience administering a complex multi domain Active Directory environment of around 50k objects and 100+ sites using the relevant tools to assist.
Experience in Managing and Martian Domain services such as FSMO roles, DNS, DHCP in an enterprise environment
SQL Administration on premise and cloud
Administration of backup technologies

Personal Attributes

Essential criteria

Customer focused with good verbal communication skills
Excellent standard of written English Good time management
Ability to work on own initiative and as part of a team to SLA deadlines
Ability to plan, agree, schedule, document and implement changes using a structured change control process
Ability to follow instructions and work unsupervised
Logical, methodical, pro-active and enthusiastic in working practices
The ability to translate technical Jargon information for a customer to understand
The ability to work on occasion longer hours to get the job completed for deadlines

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not been successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

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Employer certification / accreditation badges

Documents to download

JD (PDF, 432.6KB)
SLaM Staff Benefits (PDF, 1.1MB)
Happy to Talk Flexible Working (PDF, 680.1KB)

Senior Infrastructure and Cloud engineer

Senior Infrastructure and Cloud engineer

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