Senior Independence and Wellbeing Practitioner

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Job Description

• Suffolk County Council
• Address: Ipswich Hospital, Ipswich, IP4 5PD
• Salary: £34,434 per annum (pro rata if part time)
• Hours: 27 hours per week - flexible working options available
• Contract: Permanent

An opportunity has arisen to join the Digital Care Team as a Senior Independence and Wellbeing Practitioner - Digital Discharge Coordinator, working on-site at Ipswich Hospital.

In this role, you will play a key part in supporting patients, families, and staff to use the Cassius care technology service, particularly within hospital discharge pathways. You'll work closely with social workers, fellow Independence and Wellbeing Practitioners, and a wide range of health and community partners to ensure the best outcomes for individuals.

This is an exciting chance to gain hands-on experience in delivering care technology, driving change, and improving people's independence and wellbeing. The work is both rewarding and fast paced.

Key responsibilities

• Champion the use of care technology within discharge planning and support professionals to incorporate it effectively.
• Carry out and support care technology assessments.
• Work with community teams and INT Coordinators to manage referrals aimed at preventing hospital admissions.
• Manage the full referral process, including recording, tracking, and monitoring benefits and outcomes.
• Support communication and awareness raising of the Cassius service across teams.
• Make informed decisions regarding eligibility for care technology solutions.
• Assist the Alcove Team in prioritising installations.
• Deliver training to therapy teams across hospital and community settings.
• Develop and shape the role in response to changing business needs.
• Work as part of an integrated team across the NHS, Social Care, and Cassius partners.

We are looking for someone with

• Excellent communication skills.
• The enthusiasm to contribute to a multi-agency approach for responding within urgent timescales.
• Resilient under pressure and the ability to remain positive when challenged.
• Ability to adapt to changes within the role as and when required.
• Excellent knowledge of care technology and Cassius and how this can positively improve quality of life and maintaining adults' independence.
• Previous experience of working within hospital discharge pathways.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

Our Digital Care Team is committed to improving independence and quality of life by introducing care technology at the earliest possible stage of an adult's journey. We continuously develop and improve how we deliver our service to ensure we reach those who need it most.

In this role, you will help reduce unnecessary hospital stays and maximise opportunities for people to receive support in the community. Our focus is on reablement, recovery, and enabling individuals to improve their long-term health and wellbeing.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Michala Carney for a casual conversation. You can reach them by calling 01284 758262.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (docx)

Step 2 - Click 'Apply Now' to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Describe a time where you have had to use digital technology to assist an adult to support hospital discharge or preventing hospital admission.
2. This role is very fast paced and will require a level of autonomy and decision making. Can you provide an instance where you had to demonstrate resilience and a positive attitude while working under pressure or facing challenges in your role?
3. Provide an example of working in an integrated health and care space to deliver shared outcomes for someone.

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412.

You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you'll have another chance to request adjustments.

Closing date: 11:30pm, 8 March 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).