Senior Income Officer x2

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job description
1x Full Time, Permanent 1x Full Time, Fixed Term - 6 months

Begin your new career with us! We are looking for enthusiastic individuals who want to work in our diverse and friendly team. As a Senior Income Officer, you'll help collect rent to sustain tenancies, ensuring that residents have access to the support that they might need whilst we navigate the cost of living crisis. This is a varied role and we will ensure that you have all the training you could need. We are really proud of our service and would love to continue to grow with your help!

Your role

You will oversee your own patch by taking a proactive, innovative approach to recovering and preventing rent arrears. You'll decisively escalate and manage cases that require further action and engage with residents to negotiate arrangements and provide advice to those that need it.

Check out our designated website here for more information:

Senior Income Officer (bristol.gov.uk)

This role is very flexible and no two days are the same!

A typical week will see you working at home, in the office and out and about on your 'patch', visiting residents at their properties. You'll be dynamic in delivering our vision for a high-quality service for residents.

About you

• Enthusiasm!
• Great interpersonal skills
• Able to work independently and as part of a team
• Willingness to learn
• Good attention to detail

See pdf of A Day in the Life of a Senior Income Officer (pdf, 100 KB) for an insight into what a typical day in this role could look like.

Please note that this role is subject to an Basic DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact [email protected] and [email protected]

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.