Senior Incident and Problem Manager

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Exciting Lead Incident Manager Opportunity at Benchmark Group

Are you ready for a new challenge? At Benchmark, we are seeking a skilled Lead Incident Manager to join our Group Service Operations team.

As the Lead Incident Manager, you'll be instrumental in managing incidents and problems within Benchmark, with a significant emphasis on managing major incidents throughout their lifecycle. You'll be at the forefront of incident closure activities, perform root cause analyses, manage problem management, major incident reporting, and work closely with our support teams to conclude remedial work.

About Us
Benchmark Group offers award-winning, proprietary solutions covering regulatory, platform and investment services. Passionately client-centric, we strive for quality outcomes by placing client interests at the heart of our decision-making process. Complementing our own Financial Advice business, we extend focus beyond financial advisers to include families seeking solutions for their needs and aspirations. As we emphasize client satisfaction, we embed Treating Customers Fairly principles within our organisational DNA. This commitment extends to all clients, with inclusive care for those potentially more vulnerable than others.

The Role
Your base will be at our Schroders Business Campus near Horsham, West Sussex. Commuting is easy with our regular dedicated shuttle bus service to and from Horsham's main line train station. The campus offers an excellent working environment, complete with an on-site restaurant, coffee shop, and gym.

Key responsibilities include:

• Managing major incidents from inception to closure
• Leading internal reviews to ensure actions are managed to conclusion
• Producing monthly reporting for the Group Service Operations function
• Building strong relationships with stakeholders
• Exemplifying strong team management & people skills
• Deputising for the Group Head of Service Operations

Ideal Candidate
If you have a good experience in Incident Management & Problem Management and strong working knowledge of ITIL Service Management framework, this could be the perfect opportunity. Besides basic knowledge of IT infrastructure, 7+ years of experience in Service Operations roles is sought after. ITSM tools like ServiceNow and Jira knowledge will be beneficial.

Any ITIL V3 or V4 qualifications, experience of SAFe methodology, Financial Services industry experience, and stakeholder management skills would be assets to the role.

To excel in this role, you'll need great communication and interpersonal skills, proactive and forward-thinking mindset. You'll be confident in your ability to engage with stakeholders at all levels and thriving in a fast-paced, challenging environment.

At Benchmark, our emphasis is on providing excellent client outcomes and incorporating diversity of thought in our inclusive culture. Become part of our team and contribute towards achieving our purpose!

Apply today and explore the opportunities that Benchmark has to offer.