Senior Improvement Advisor

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Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

Are you a passionate and experienced improvement advisor in Quality Improvement (QI)?

We have an exciting opportunity for a senior QI advisor to join our team! You will help staff, patients and carers to lead, coproduce and design work focused on testing, measuring and improving processes, outcomes and the experience of care that we deliver. The successful candidate will have significant experience of teaching, coaching and facilitating quality improvement and will be a senior improvement advisor in the QI team. If this sounds like you then please do apply!

Main duties of the job

We are a highly motivated, caring and enthusiastic team who work tirelessly to support our clinical and corporate services in trying to improve and understand what needs to change and why, so that we can then help test some changes that will lead to better outcomes. You will provide improvement science advice, coaching, mentoring and also support teaching whilst at the same time being allocated a Directorate that you will work with the QI Forum leads to run the established QI Forums across NELFT.

The Senior Improvement Advisor for quality improvement (QI) will also support in developing the NELFT approach to quality management. We want to become an organisation that:
• Is driven by our aim of meeting our population quality priorities and works in partnership with patients, carers and staff
• Gets the balance right between quality planning, quality improvement, quality assurance and control, enabling learning and using data effectively across these three parts of our quality management system
• Embraces QI and empowers our staff, service users, carers, and patient representatives to make changes to improve quality and safety, with a clear and well-understood 'NELFT method'.

Working for our organisation

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735).

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

References

Please ensure that the references are from your most recent employer and one of these must be your direct Line Manager or Supervisor. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made. Please note we do not request references prior to interviews. Additionally, ensure that any gaps in your employment history are clearly indicated. All applications made through NHS Jobs account will be processed by TRAC System. Please note that some emails may go to your spam/junk mailbox so make sure you check this regularly.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

If you like the sound of working with NELFT, don't waste a moment and apply now!

Person specification

Essential Criteria

Essential criteria

• Registered Health Care Professional with current registration e.g. RN,RMN,HCPC,
• Advanced Quality Improvement training
• Clinical Audit Training
• Leadership Training
• Professional and personal development related to clinical area/ care group.
• Extensive experience of working in a clinical setting with evidence of ongoing development or evidence of Continuing Professional Development.
• Experience of leading on strategic level QI projects that cross organisational boundaries
• Experience of designing and delivering teaching programmes within various healthcare setting.
• Experience of preparing and delivering presentations to a variety of levels of audience where resistance may be present
• Experience of managing a small team
• Experience of working in a multidisciplinary team.
• Experience and knowledge associated with Infection Control.
• Extensive working knowledge of Clinical Governance, and Clinical Audit
• Clinical Governance Principles
• Extensive Knowledge of Quality Improvement methodologies.
• Extensive knowledge of professional/clinical policy and practice.
• Knowledge of clinical risk assessment and management.
• Ability to use coaching skills to support others to define and achieve their objectives
• Ability to demonstrate sound clinical leadership skills in a multidisciplinary team.
• Ability to inspire and motivate
• Problem solving skills.
• Ability to communicate effectively with other agencies at a variety of levels.
• Ability to present ideas with clarity and in a persuasive and influential style.
• Ability to use and keep up to date with social media platforms
• Ability to move across all the geographical areas the Trust and its' partners serves whilst transporting communications equipment
• Ability to concentrate for long periods with frequent interruptions
• Ability to cope with a demanding and unpredictable work pattern
• Ability to use computer technology for sustained periods
• Ability to work flexibly

Desirable criteria

• Masters' degree level qualification in relevant area of practice

Essential

Essential criteria

• Advanced Quality Improvement training

Essential

Essential criteria

• Extensive experience of leading on and delivering quality improvement projects using QI methodology.

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

• A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
• A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
• Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
• Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.

Supporting our Armed Forces

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.

Equal opportunities employer

We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.

We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format i.e. Braille or audio tape please contact the recruitment team on 0300 300 1530 or email recruitment@nelft.nhs.uk.

Correspondence with us

You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post.

As part of our recruitment process, we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we encourage you to submit your application as soon as possible to ensure consideration.

If you require any additional support during the application process please contact recruitment@nelft.nhs.uk. We are happy to make reasonable adjustments to support you throughout the recruitment journey.
Documents to download

• JD and Person Spec (PDF, 440.6KB)
• Person Specification (PDF, 384.6KB)
• Functional requirements (PDF, 232.4KB)
• NELFT Application - Hints and Tips (PDF, 38.4KB)