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If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed

Job overview

Would you like to be involved in delivering and supporting ICT Solutions that make a difference to our users?

If so, the Informatics service is looking for a full time positive and enthusiastic Senior ICT Support Officer to join a dynamic team. Working across BCU you will be responsible for the operational support across a range of ICT System Solutions providing the training and support of ICT skills, system solutions, coordination of training activities and involvement with implementations.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Your key responsibilities include:
• Analyse, investigate and resolve user problems, some of which are complex, and where necessary discuss options for resolution with ICT colleagues/senior managers
• Train users / support staff on software solutions (both classroom and desk side)
• Maintain / manage all training activities (coordination, planning and strategy) within your portfolio
• Working with the implementation team, providing communication of training information to Informatics staff and wider BCU staff as appropriate
• Assisting the ICT Systems Support Management Team to ensure the systems within their remit are run efficiently and effectively and that appropriate disaster recovery plans are in place.
• Contribute to the specification and delivery support of informatics projects for local and national ICT initiatives.
• Provide onsite floor walking support to end users across BCU for any ICT related issues/training requirements.

Essential Criteria Includes:
• Educated to Degree level / equivalent level of work experience and knowledge
• Experience of working in a large and complex organisation
• Experience in the support and training of software solutions
• Participation in change management projects and process re-engineering
• Knowledge of Clinical, Management and Information processes
• Knowledge and appreciation of the capabilities and limitations of IT

Working for our organisation

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

Person specification

Qualifications

Essential criteria

Meets all essential criteria

Desirable criteria

Meets all Desirable criteria

Experience

Essential criteria

Meets all essential criteria

Desirable criteria

Meets all Desirable criteria

Skills

Essential criteria

Meets all essential criteria

Desirable criteria

Meets all Desirable criteria

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Applicant requirements

Welsh language skills are desirable

Documents to download

Bilingual JD and Personal Specification (PDF, 568.3KB)
Occupational Health Form (PDF, 648.5KB)
Values and Proud to Lead (PDF, 335.6KB)
NWSSP Recruitment Services Privacy Notice (PDF, 696.3KB)
NHS North Wales - The Right Choice (PDF, 3.6MB)
Welsh Language Matrix (PDF, 134.3KB)
Guidance notes for Applicants v1.2 April 2024-bilingual (PDF, 267.0KB)

Senior ICT Support Officer

Senior ICT Support Officer

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