Senior HR Operations Manager

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About the Role

This is a key role within our HR team and has the responsibility for the overall management of our HR Operations for currently just under 600 employees. The Senior HR Operations Manager will take the lead on all operational HR activities and plays an integral role in the design and delivery of strategic HR initiatives across Addison Lee. This role is valued across the company, and it is expected that there will be a high standard of service delivery to all stakeholders. Some of the key areas of focus for this role will include but not be limited to, HRIS, MI and data, contracting, reward, payroll, employee lifecycle as well as overseeing talent acquisition.

About Us

Addison Lee - driving London safely and in style since 1975.

As the capital's leading passenger car, courier and now black taxi service, Addison Lee is an integral part of the London transport network.

Our people matter and our strength is in our employees and drivers. Our dedicated team has years of expertise, and we are always looking for great people who can drive innovation.

We believe that taxi and minicabs journeys can be so much more than just a means to an end. Our mission is for our clients and drivers to experience extraordinarily high standards, and by allying the latest technologies with traditional client service values, we cannot only disrupt the industry, we can revolutionise it.

Salary

60,000 - 70,000

Location

Paddington, The Point

Reporting Lines

This role reports to the HR Director and manages the HR Administrator and the Recruitment & Talent Lead roles.

Requirements

Main Accountabilities

• Manage the HR Operations administrative service overseeing all contractual documents issued and ensuring all SLAs and KPIs are met
• Take ownership of the HR system (RSM), implementing and communicating improvements of self-service capabilities
• Proactively manage people processes to ensure readiness for any upcoming change
• Work closely with Finance and external provider to oversee all new starters, leavers, changes and payroll updates ensuring accuracy and legal compliance
• Lead on benchmarking, job evaluation and reward initiatives and processes
• Manage the Talent Partner, tracking and overseeing recruitment process as well as guiding on the recruitment strategy
• Drive a culture of process improvement with a tight focus on data integrity and an excellent service to managers and employees
• Responsible for the delivery of all reporting and analysing data e.g. Gender Pay Gap for Senior Management reporting
• Accountable for the preparation and follow up actions in relation to salary review and bonus processes, managing them through to execution
• Act as a key lead in any change processes including redundancies, acquisitions and integrations
• Review benefit proposition regularly on the market to ensure consistency and value as well as working closely with external brokers
• Advise and guide on payroll decisions in liaison with the Finance Director
• Responsible for employee lifecycle documentation and authorisation, in line with Addison Lee's standards and guidelines
• Lead on internal HR audit processes
• Support on higher risk ER cases when necessary
• Review any HR Operations or payroll related policies as well as act as a final review for ER policies
• Manage any cross functional or HR projects as necessary

  Requirements

• An experienced and capable HR professional, adept managing a HR administration service and a variety of complex HR issues
• Experience of leading operational people activity in a commercially focused, fast-paced business
• Track record of working in a customer-focused environment where the emphasis is on SLA's and continuous improvement.
• Ability to 'zoom in and out'; putting in place the checks to ensure people processes run efficiently and effectively and getting into the detail as and when needed
• Skills to build and effectively manage relationships across and outside of Addison Lee
• Results orientated, with good business acumen and strong commercial awareness
• Experience of running of core Reward processes; including salary benchmarking, salary and bonus reviews, benefits enrollment
• Excellent knowledge of Payroll, Employee Relations and UK employment law
• Continuous improvement and troubleshooting mindset
• Strong people management experience
• Excellent level of IT skills with the ability to manipulate and interpret complex data
• Experience of running recruitment campaigns and how to use recruitment MI to influence strategy
• Strong experience working with payroll teams and associated process such as P11Ds and pensions, with a proven track record of accuracy
• Strong experience of HRIS optimisation
• A track record of identifying efficiencies and implementing improvements
• Ability to hit the ground running and prioritise a diverse workload against the business needs
• Excellent attention to detail and resilience
• CIPD Level 5 or above qualified

Benefits

Benefits

As well as a salary of up to £70,000, you'll also receive: Up to 15% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. We are also a Disability Confident employer, and we have made commitments to employ, keep and develop the abilities of disabled staff.