Senior HR Adviser (FTC)

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Senior HR Adviser

• Join an HR Division that's driving improvement to build for the future
• This 12 month fixed term contract, is an excellent opportunity to grow and expand your skills and experience within a HR Service delivery function
• Hybrid 80% homeworking available and 20% in Stratford-Upon-Avon

About the Role

We're making some exciting changes to the HR Division at NFU Mutual. With future-proofed capabilities, technology enabled systems, high engagement and improved career paths high on the agenda, this is a great time to join the team. This brand-new Talent and Leadership Development Manager role will own and oversee our proposition, ensuring we're firmly future focused and meeting the needs of the business.

We have an exciting opportunity for a Senior HR Adviser (Services) to join our team, where you'll lead and enhance our first point of contact service, providing expert advice and support to customers, candidates, third parties, and colleagues. In this role, you'll coach and guide the HR Advisers (Services) team to deliver specialist advice on HR policies, processes, and systems while ensuring an exceptional customer service experience.

In this Senior HR Adviser (Services) role, you'll be responsible for resolving complex queries and acting as a point of escalation, ensuring issues are handled efficiently. Additionally, you'll create and refine self-service resources, tools, and FAQs to promote self-service options and improve the overall quality and consistency of HR services.

A key part of the role will be training, mentoring, and supporting the HR team in developing their HR knowledge and skills, ensuring compliance with employment law and regulatory requirements. By monitoring service metrics, identifying trends and areas for improvement you'll ensure our HR services meet agreed SLAs and exceed customer expectations.

In collaboration with the wider HR Division, you'll contribute to ongoing projects and initiatives, driving continuous improvement and ensuring a seamless, integrated HR service. This is an excellent opportunity to influence and shape the HR function while making a tangible impact on both employee and customer experiences.

This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home.

About You

A deep understanding of HR policies and legal requirements is key for this role to ensure we continue to deliver and drive a positive employee experience. If you are passionate about HR service delivery, with a strong attention to detail and critical thinking skills, we encourage you to apply and help us drive excellence across our HR division.

To join our team, you'll also have:

• Extensive experience of working within an HR Service Delivery team.
• Experience of supervising and coaching colleagues
• Excellent verbal and written communication skills, coupled with strong problem- solving abilities to effectively address and resolve complex HR queries
• Strong understanding of HR policies, processes and systems
• Knowledge of employment law, compliance and regulatory requirements
• A CIPD qualification or working towards, or equivalent relevant professional qualification or experience.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Rewards & Benefits

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - £30,012 per annum
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.