Senior Housing Caseworker

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About the role

Are you passionate about making a difference in people's lives through housing support and homelessness prevention? Do you thrive in a collaborative environment where your leadership and expertise can shape services and support those most in need? If so, we want to hear from you.

As the Senior Housing Caseworker you will provide day-to-day support to Housing Caseworkers, offering coaching, mentoring, and guidance, while also managing complex and sensitive homelessness cases. You'll play a vital role in ensuring high-quality service delivery and positive outcomes for our customers.

Key Responsibilities

• Coach and mentor Housing Officers, allocate workloads, and provide guidance to staff within the Housing Options Team.
• Act as the lead officer for complex, sensitive, and multi-agency managed homelessness cases.
• Authorise key decisions, including offers of financial assistance to prevent homelessness.
• Assist in the smooth running of the department by compiling duty rotas and arranging cover for staff absences.
• Collaborate with colleagues across Housing Services, including Housing Solutions, to identify and secure housing outcomes for customers.

What We're Looking For

• Significant experience in assessing homelessness applications and delivering housing advice
• Detailed knowledge of homelessness legislation and relevant case law
• Experience supervising, coaching, or managing staff
• Excellent communication skills, with the ability to adapt your approach to suit different audiences
• Strong organisational skills and the ability to prioritise tasks effectively
• A calm, professional approach to working under pressure

Further Information

This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders.

For an informal conversation or for further information about the role please contact Miriam Smith, [email protected]

About Us

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 380,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• have access to range of training opportunities which will help with your personal development and career progression

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you're passionate about making a difference, we'd love you to join us.

Find out more about how to apply.