Senior Helpdesk Coordinator
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Your future, as a Senior Helpdesk Coordinator at mydentist
You'll be joining our Facilities Team within our office called Support Centre, which is in Greater Manchester (M26 1GG).
- The role is permanent and full time
- Supportive and experienced team
- You will benefit from free onsite parking and Kearsley train station is just a short walk away
- With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)
Your future, with us
Working at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we're always there for one another.
Your future, your benefits
- Competitive salary
- Holidays rising to 30 days per year with service (plus bank holidays)
- Annual Support Centre bonus scheme
- Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
- Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year
- Recognition schemes including Support Centre Heroes and service awards
Your future, your role
As a Senior Helpdesk Coordinator , you'll be:
- Minimise service disruption by providing cover when required for the Helpdesk, assigning work orders to the designated contractor
- Resolve escalations
- Conduct 1:1's with Helpdesk Coordinators
- Ensure daily call handling KPI's are maintained
- Reinforce training processes to new and existing team members
- Ensure training and development needs are met across the team
- Identify, evaluate & implement process improvement and cost reduction opportunities, supporting the delivery of new ways of working
- Manage the maintenance OPEX and CAPEX budgets on a daily and weekly basis
Enjoy being part of a team that's passionate about supporting our practices and ultimately helping the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.
Click to apply now!