Senior Healthcare Support Worker

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Detailed job description and main responsibilities

1. Communication and Relationship Skills

• Supports patients and their families, through communicating information using a variety of methods, to ensure effective understanding and reporting the outcome to the nurse in charge.
• Contributes to the effective communication between members of the multi disciplinary team, taking personal responsibility to share update and share information
• Ensures information is conveyed to the patient in a timely and understandable manner, using different communication methods to clarify understanding
• Responsible for ensuring the registered nurse receives factual, prompt and accurate information on how patients progress

2. Knowledge, Training and Experience

• Uses knowledge and experience to deliver routine tasks as agreed with the registered nurse or other professional.
• Uses knowledge and experience to follow agreed policy and procedure

• Undertakes a range of predefined procedures, for which specific training has been given under the direction of the registered nurse or other professional.

• Provides advice to patients and their families on hospital procedures, and information about facilities available during their stay in hospital
• Gains the required knowledge through training to remove and apply plaster casts and splints and perform venepuncture.

3. Planning and Organisational Skills

• Responsible for delivering a delegated workload against the needs of patients and service requirements

• Reports any changes or concerns about the patients well-being to the registered nurse

4. Physical Skills

• Practices safe moving and handling procedures when assisting patients with mobility
• Assists patients in a variety of procedures, including hygiene, eating and drinks and toileting.
• Uses various splinting material to apply plaster casts as requested by other professionals.
• Applies other more complicated casts supervised by qualified nurse who has completed in house cast training or has BOA plaster technician qualification.
• Applies various splints/appliances using different materials as directed by other professionals.
• Following required training obtains blood samples from patients for pathology analysis.
• Applies simple dressings and suture removal after completing inhouse training.

Responsibilities

5. Responsibilities for Patient/Client Care

• Responsible for providing direct care to the defined group of patients under the direction of the registered nurse or other professional.
• Assists patients to undertake normal activities of daily living
• Follows care plans developed by the registered nurse or other professional.

6. Responsibilities for Policy and Service Development

• Contributes and comments on policies and procedures affecting the ward or department
• Follows policy and guidelines informing members of the multi professional team of any changes

7. Responsibilities for Financial and Physical Resources

• Uses specialist equipment to assist in the monitoring and diagnosis of patients, following a period training.
• Responsible for the cleaning of clinical equipment

8. Responsibilities for Staff/HR/Leadership/Training

• Supports new members of staff during their induction
• Explains and demonstrates to other team members a range of learnt procedures, assisting them to develop skills

9. Responsibilities for Information Resources

• Responsible for providing accurate and timely records on patient care and performance using paper and IT based systems, in accordance with trust policy

10. Responsibilities for Research and Development

• Assists in audits, and research-based studies to evaluate the effectiveness of care interventions.
• Assist patients to complete satisfaction surveys

11. Freedom to Act

• Works under the direction of a registered nurse, to deliver a range of pre determined care procedures
• The post holder is required to undertake a range of routine procedures for the ward and department, without the need to refer to the trained nurse

Person specification

education

Essential criteria

• Maths and English proof of qualification

Desirable criteria

• NVQ 3 in care Proof of qualification

Experience

Essential criteria

• 2 years working in a busy environment eg outpatients , hospital, nursing home

Desirable criteria

• Independently applying casts and splints regularly for 1 year Proof required

communication

Essential criteria

• Demonstrates working using own initiative
• Demonstrates how confidentiality is applied in the workplace

Desirable criteria

• Demonstrates how care standards are applied in the work place

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Band 3 HCA (PDF, 344.4KB)