Senior Healthcare Support Worker

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Detailed job description and main responsibilities

Main Responsibilities

• Support the CTA Model: Maintain the integrity of the Care Team Approach by contributing to its collaborative and client-centered framework.
• Risk Reduction: Help reduce risks associated with clients who do not engage with services, supporting the Trust's commitment to safe and effective care.
• Continuity of Care: Ensure continuity in service delivery during staff absences, such as the current long-term sick leave of the team nurse.
• Service Improvement: Contribute to the improvement of the psychosis pathway, which is under national review due to serious incidents.
• Budget Awareness: Operate within the financial constraints of the service, acknowledging that the post is recurrently funded and contributes to the overall run rate.

Person specification

Education/Qualifications

Essential criteria

• NVQ 3 qualification or equivalent training + experience.

Experience

Essential criteria

• At least 2 years experience of working with people in a caring setting/role
• Experience in health or social care or teaching

Desirable criteria

• Experience of working with people with mental health needs
• Group-work experience.

Skills/Abilities/Knowledge

Essential criteria

• Ability to establish a rapport with service users.

Desirable criteria

• Ability to establish effective working relationships.
• Ability to work as part of a team.
• Good basic written, verbal and non-verbal communication skills.

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job description (PDF, 313.3KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)