Senior Healthcare Support Worker

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Detailed job description and main responsibilities

• Support lead clinical practitioners to provide high quality, high intensity, and specialist service intervention to young people in the right place at the right time; promoting choice, the young persons/significant others voice and hopefulness to ensure a recovery orientated approach. This could take place in a variety of settings across the boroughs of Bexley, Bromley, and Greenwich.

• Seek advice and guidance as required.

• To contribute to service delivery where equality, diversity and inclusion underpins care; ensuring young people and their families cultural, religious, and spiritual needs are considered.

• Treat service users sympathetically and with compassion, with initiative, diplomacy, and tact. The postholder will likely be required to deal with young people and their families who may be in distress.

• Discuss onward clinical care options with lead clinical practitioners and organising follow up as required.

• To be responsible for organising and prioritising own workload in the day to day allocation of work.

• Liaise with other mental health staff and multidisciplinary teams, for example Tri-borough CAMHS Care Co-ordinators, CAMHS Crisis practitioners, SLP bed management and have an understanding of the local resources available to children and young people to access in Crisis or offer long term support.

• Signposting service users to relevant community-based services for example, voluntary services.

• Opening RiO referrals and documenting contacts and activity appropriately in line with operational policy, if required.

• Maintain the need for confidentiality of service users and professional information.

• Ensure that collection of required data to inform key clinical performance indicators and participate in service audit and evaluation within the team.

• To ensure the safe maintenance and sharing of accurate oral and written communication, clinical records, and electronic records to a high standard, and that they are stored and accessed appropriately at all times of service users and their significant others.

• Implement Trust and team policies/ procedures and propose changes to practices if necessary.

• To ensure effective risk management at team level by accident / incident reporting.

• Maintain effective time management tools in order to achieve the teams commitment to its work schedule.

Person specification

Training/Qualification

Essential criteria

• GCSE English or equivalent Vocational Level 3 / NVQ3 level qualification plus short courses or relevant experience to diploma level.
• Minimum of a second-class bachelor's degree from a UK university or an overseas qualification of an equivalent standard in a relevant subject (e.g., psychology) or Level 5 foundation degree or equivalent e.g., Nursing Associate.
• Evidence of continuing professional and personal development and continuing education acquired through formal training or experience to diploma level equivalent.
• Willing to undertake training and be assessed for competency in telephone triage.

Desirable criteria

• Experience working with people with mental health problems, ideally with experience of working in, CAMHS, mental health acute and/or crisis services.
• Front line customer service experience.
• Experience of confidently managing difficult conversations or situations using compassion and empathy.
• Use of databases including inputting data and confident in using different IT systems.

Experience

Essential criteria

• Experience or a strong desire to work with children and young people with mental health problems
• Commitment to lifelong learning
• Experience working as part of a team

Knowledge

Essential criteria

• Able to establish and maintain empathic, supportive relationships with people in distress, their families and carers.
• Good communication skills.
• Able to receive, understand and communicate confidential CYP information of a sensitive and often complex nature, including discussing care with family members within boundaries of confidentiality.
• Ability to listen and act on feedback from both group and individual settings to improve your practice.
• Able to assist in assessment activities related to individuals' health and wellbeing.
• Able to contribute to risk assessment drawing on complex and multiple sources of information.
• Able to assist in planning and delivering care activities to meet people's health and wellbeing needs.
• Able to prioritise workload according to peoples' changing needs and the priorities of the team.
• Observes personal duty of care in relation to equipment and resources used in the course of work.
• May be asked to contribute to policies and guidelines in own work area.

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high volume of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Job Description and Person Specification (PDF, 320.4KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)