Senior Healthcare Administrator - HMP/YOI Bronzefield

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Detailed job description and main responsibilities

Administration and Management of Resources:

• To receive and triage a range of enquiries from professionals, patients, and prison staff, consult with internal and external sources to resolve queries, problems, or complaints. Enquiries may be of a highly sensitive, contentious, or distressing nature requiring judgement, tact, and sensitivity to reach an appropriate resolution.
• Maintain an effective message taking system ensuring that all messages are passed on to the appropriate individual in a timely manner, in some situations the timing may be critical and own judgement will be required.
• To ensure timely production of medical, clinical or legal documents and following up action points from clinical/medical consultations in line with legislation and established timescales, in many cases timescales will be critical and management of workload and time will be required to ensure deadlines are met thus ensuring fees or complaints are avoided.
• To book rooms or venues as appropriate for clinics or meetings, being conscious and aware of special needs. Sometimes this may require prior research into the needs of those attending and medical conditions.
• To arrange and attend a range of meetings, sometimes at high level, as required, taking responsibility for issuing papers, taking minutes, sharing action points, and following up within required timescales.
• Co-ordinate travel and accommodation arrangements as required.
• To liaise with 3rd parties such as prison staff, Mental Health Act Administration, Ministry of Justice, Parole Boards, Social Services and GPs when required, to obtain information required prior to assessment if necessary.
• To support the wider team where necessary including prison staff, medics, Service Managers, Nurse Prescribers, Nursing Staff and Therapists.
• To manage the external documentation needs e.g. security paperwork in a timely and effective manner.
• Administer and manage bookings of clinics, ward rounds, visits, admissions, and discharges as required. Book interpreters when required
• Enter own notes on the clinical system or if required enter notes on behalf of a clinician in line with set timescales. Ensure scanning is up to date and face-to-face and non-face-to-face activity is accurately recorded.
• To receive referrals and action promptly and efficiently. This will include maintaining and monitoring the patient waiting times being aware of, and reporting, potential breaches.
• Organise requests for medical investigations (blood tests, X-rays etc) and ensure that results are available when required.
• To monitor and maintain levels of materials and equipment necessary for the service provision including stationary and office equipment, prepare requisitions for authorisation, process delivery notes, and invoices and to ensure the secure storage and distribution of stationery requirements of the team within the laid down timescales.
• To understand health and safety regulations and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures.

Human Resources:

• Provide administrative support for the recruitment of new team members and to support the interview process and panel if required. Train new staff on own work area and demonstrate duties where necessary.
• To provide supervision to junior administrative staff, managing HR issues, mandatory training and appraisals
• Allocate, organise, and supervise the workload of junior administration staff within the service area.
• To be trained as Super User in the relevant clinical system and train new staff within the service area.

Person specification

Education and Qualifications

Essential criteria

• Educated to GCSE level or higher (grade C or above).
• NVQ Level 3 Administration (or equivalent)
• High standard of written English

Desirable criteria

• Evidence of training in leadership and management skills
• Able to demonstrate and evidence continuous professional development

Previous Experience

Essential criteria

• Significant experience in senior secretarial/administrative position
• Experience of working with databases
• Organising, attending and taking minutes/notes at senior level meetings
• Experience of dealing with members of the public both face to face and on the phone
• Experience of working in health or health related environment

Desirable criteria

• Work within multidisciplinary teams
• Experience of staff supervision/management
• Experience of working with staff at senior level
• Experience of organising events

Skills & Knowledge

Essential criteria

• A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel and Powerpoint
• Ability to work in a flexible and organised manner, to prioritise and work to deadlines
• Confidence to work on own initiative and to consult as needed
• Ability to maintain confidentiality appropriately and understand the issues involved
• Able to build constructive relationships with warmth and empathy, using good communication skills
• To exercise independent judgement and initiative based on acquired experience and knowledge when problems arise, by taking appropriate action to resolve the problems or referring to the appropriate person

Desirable criteria

• Knowledge of Client Administration Systems
• Knowledge of Procurement Systems

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description & Person Spec (PDF, 245.3KB)
• CNWL Staff Networks (PDF, 320.0KB)
• CNWL Values (PDF, 182.9KB)
• CNWL Reward and Wellbeing Handbook 2020 (PDF, 1.1MB)
• CNWL Staff Charter (PDF, 684.7KB)
• CNWL Culture SCARF Behaviour Framework (PDF, 710.2KB)