Senior Head of Product

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Job Description

Summary

As Senior Head of Product Management, you will create vision, set direction, and lead delivery of an entire digital product portfolio, typically overseeing over 15-20 product teams. You will create, refine and deliver product strategies and roadmaps, establish budgets, and implement product management disciplines to create innovative, digital products that customers love and drive commercial value at scale.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Colleague Systems Portfolio:

• Accountability for Enterprise Finance, HR, Property product platforms, including long-term transformation roadmaps, near-term roadmaps and ongoing operational support.

• Drive vision, strategy, and delivery against business critical areas such as Finance Systems (SAP Transformation), Future Finance Strategy, Time and Attendance Systems, Payroll, Core People systems and Property technology.

• Unlock innovation by exploring market leading technology transforming Colleague Workplace technology.

• Enable functional solutions that allow teams to become more autonomous, and reduce time-to-market, and time to achieve product market fit.

• Create operational excellence around scaled services and cultivate a culture of empowered and accountable teams.

Product Strategy & Vision:

• Play a lead role in defining product strategy, translating commercial strategy into compelling vision for Digital Products

• Drive alignment across stakeholder groups through communicating vision and how to achieve it

• Act as catalyst in Board-level strategy work on the role of colleague workplace technology and the evolving landscape

• Regularly communicate progress against the Product vision to refine, surface key decisions

• Create formal processes with key decision makers across the company to help share, prioritise and manage their needs as stakeholders

Execution:

• Create Digital Products that enable colleague efficiency in our Finance and HR teams, improve productivity across the business and improve the user experience for all colleagues.

• Improve colleague satisfaction (NPS, Net Easy Score) of portfolio products by addressing core colleague and operational pain points

• Deliver operational and commercial value by delivering innovative digital solutions

• Form deep partnerships with Technology, Programme and UX to establish ways of working that create the best digital solutions

• Manage budgets and return on investment, constantly balancing short term return against long term strategic value

• Implement data-drive methods to evaluate success and value in insightful ways

Leadership:

• Manage senior leaders throughout the company and ensure transparency in purpose, decision making, and progress

• Build strong relationships across the business and form partnerships to both identify and tackle hard problems

• Hire, mentor, and develop Product Management talent

• Build out a strong product management function that puts innovation and customer at the heart of what we do

• Lead with authenticity and empathy to continually inspire and create high performing teams

Drive Product-led Culture:

• Establish philosophy and implement best practices to create Digital Products that customers love at scale

• Establish modern and agile approach to product within the organisation, creating a "product-led" environment, culture, and ways of working

• Create processes and systems to maximise value creation of digital products

• Serve as an internal evangelist for the Product Management function, and as external spokesperson for the organization

• Act as a key member of the M&S Digital team and ensure M&S becomes a place to attract top digital talent

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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