Senior Guest Relations Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Senior Guest Relations Manager

Shift Patterns - Varied (Fully Flexible)

Reporting to - Front of House Manager

We treat our people like family and our guests like royalty!

Fairmont Windsor Park are looking for a Senior Guest Relations Manager devoted to turning moments into memories for our guests. The successful Senior Guest Relations Manager applicant will manage the overall Guest Relations team, whilst overseeing the goals and objectives of the guest relations department.

Continuously going out of your way to ensure the satisfaction of guests is paramount to the success and continuous results of the Senior Guest Relations Managers to ensure that they are delivering a luxury guest experience.

Duties and Responsibilities -

• Managing the guest relations team.
• Tracking and monitoring guest satisfaction
• Identifying areas of improvement for guest experience
• Engaging with guests and setting a tone within communal areas
• Delivering an overall unforgettable experience for our clientele.

What we are looking for -

• Previous experience within a similar role
• Demonstrable experience leading a team
• Excellent organization and delegation skills
• Charismatic Lobby presence

What do we offer -

• A very competitive salary
• Generous service charge
• Enhanced holiday allowance after 5 years' service
• Discounted hotel room rates across our hotels, for you and your friends and family
• Training and career opportunities
• Excellent employee facilities including dedicated restaurant.
• A range of Accor Hotels Benefits

Apply now to be our new Senior Guest Relations Manager!