Asset Manager

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Who are we:

Pole Star Group is a leading Enterprise Asset Management (EAM) solutions provider dedicated to enhancing safety, efficiency, and operational excellence across critical sectors such as Railways, Highways, and Healthcare. Our comprehensive suite of solutions, including Systems, Inspections, and Maintenance, empowers organisations to optimise asset performance and ensure the highest safety and reliability standards.

Our Values:

At Pole Star Group, we believe in a culture defined by our core values:

• People 1st : We believe that our employees are our greatest asset. We foster a supportive and inclusive environment where everyone can thrive and contribute their best. By investing in our people, we ensure exceptional service and value for our customers.
• Customer Obsession : Our customers are at the heart of everything we do. We strive to exceed their expectations through innovative solutions, exceptional service, and a relentless focus on their needs and satisfaction.
• Disruptive Innovation : We embrace change and encourage creativity. We are not afraid to challenge the status quo and pursue bold ideas that drive progress and set us apart from the competition.
• Integrity : We conduct our business with the highest levels of honesty and transparency. We are committed to ethical practices and building trust with our employees, customers, and partners.
• Excellence : We aim for excellence in all our endeavours. We set high standards, continuously improve, and celebrate our successes while learning from our challenges.
• Have Fun : We believe that balancing hard work and fun is key to success. We foster a dynamic and enjoyable work environment where teamwork, enthusiasm, and a sense of adventure are encouraged.

The Role:

As our new Asset Manager, you will be at the forefront of client engagement, working closely with both our Business Development Managers (BDMs) and Pre-Sales Solutions Engineer, ensuring we deliver tailored, high-quality software solutions. Your deep understanding of Asset Management and your technical expertise will be essential in contributing to the design of our bespoke systems to meet client needs and driving successful pre-sales conversations. You will act as the Subject Matter Expert (SME) in Asset Management, guiding clients through our solutions, who manage large portfolios of assets, and ensuring the systems are designed correctly to manage their assets effectively. You will be able to think outside the box and suggest creative solutions to ensure our clients can effectively manage their assets.

Key Responsibilities:

• Client Engagement: Act as the lead expert for Asset Management systems, working directly with clients to understand their requirements and challenges.
• Solution Delivery: Collaborate with BDMs and Pre-Sales teams to tailor our solutions to meet client needs, ensuring our software systems align with the management of their assets.
• Portfolio Management: Demonstrate expertise in managing a large portfolio of assets, particularly those over 100,000, ensuring you have the understanding of the client's requirements and that our systems deliver optimal value and performance.
• Asset Management Expertise: Be the go-to person for all things related to asset management, guiding clients through the best practices and strategies for asset tracking, maintenance, and lifecycle management.
• Expansion into Highways: As our client base grows, you'll lead the charge in expanding our offerings into the highways sector, including managing assets such as bridges, drainage assets, and infrastructure along highways.

Essentials we are looking for...

• Proven experience in an Asset Management role, with a focus on software-driven environments.
• Expertise in managing large portfolios of 100,000+ assets, with a strong understanding of the challenges and best practices involved.
• Strong client-facing experience with the ability to engage, influence, and build relationships with key stakeholders.
• Subject Matter Expert (SME) knowledge of asset management principles and solutions.
• Excellent problem-solving abilities and creative thinking when addressing client needs.
• Familiarity with asset management in infrastructure sectors, particularly highways, is a plus.
• Experience dealing with difficult or demanding stakeholders and finding solutions that meet both client and company needs.
• Strong organisational skills with the ability to manage multiple tasks and deadlines efficiently.
• Ability to adapt to changing requirements, work under pressure, and handle competing priorities.
• Flexibility to travel for client meetings, site visits, and project requirements as needed.

Stuff we'd love but not essential...

• Experience with configuring bespoke asset management systems, or familiarity with system integration, would be a plus.
• Previous experience managing or advising on infrastructure assets, such as bridges, drainage asset and infrastructure along highways.
• Demonstrated ability to manage complex projects, ensuring that software configurations and implementations meet deadlines and exceed client expectations.
• Ability to analyse asset data to identify trends, generate insights, and recommend improvements for asset management strategies.
• Knowledge of relevant industry standards and regulations for asset management and infrastructure management.

Why Join us?

• Be part of a dynamic team that values innovation, collaboration, and personal growth.
• Enjoy a supportive work environment with opportunities for professional development.
• Contribute to meaningful projects that enhance safety and efficiency in critical sectors.
• Participate in a culture that prioritises work-life balance and fun.
• A level of travel will be required.

What We Offer:

• 5 Days Holiday (plus Christmas shutdown)
• Benefits Package and Pension
• Hybrid Working (we are currently remote moving to hybrid working - Central London Based 1 - 2 days per week)
• Flexible working hours
• Home Office Equipment (Desk, Chair, Laptop, Mobile devices (As required))