Senior Front of House Coordinator

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Senior Front of House Coordinator

Job ID

170414

Posted

20-Jun-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Communications/Public Relations, Customer Service

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Role Purpose

To manage front of house operational activities for Henrietta House and provide full reception service to clients and internal customers.

Supervisory responsibility for Front of House Co-Ordinators in the team.

Key Responsibilities

• To take control of the visitor management process and direct visitors to the appropriate location in the event of an emergency.
• Ensure to support manager with changes/updates to procedures if applicable. Supporting the FOH manager with quarterly team training.
• Cover manager when on annual leave or sickness and prepare weekly/monthly visitors and room data reports.
• Cross reference and support manager with diary management to co-aside with shift pattern (timetable) and organise weekly catch ups with wider departments.
• Ensuring that we continue and develop first class service to all internal and external visitors of the building.
• Actively react to client requests when logging a departure and ensuring that all processes undertaken are in align to the operational standards.
• Effectively manage the meeting room booking process, receiving bookings by phone, email and in person, arranging last minute client catering and AV requirements.
• Ensure that the room(s) are set up appropriately and cleared down when finished.
• To manage the client space, ensuring that meeting rooms, client reception and restrooms are maintained at an appropriate level in accordance with agreed standards.
• To constantly challenge processes and practices to seek improvements in the performance of customer service.
• Promote a customer care ethos; ensuring high quality facilities and administrative services are delivered to internal and external customers.
• To manage the Host Teams uniform allowance, liaising with the suppliers to ensure delivery efficiently and invoices are correct.
• Daily checks of building and communicating with Facilities and Maintenance via Ops Base app.
• Receive, log and action help desk calls, managing work-flow and escalating to senior management when required.
• To assist CBRE Management in developing initiatives and systems and offer comprehensive administrative support as required.
• Assist in undertaking basic research and project work as determined by CBRE Management.
• To provide monthly room usage and visitor reports as requested by FOH Manager.
• Provide support to the FOH Manager when needed to help manage sickness, holidays and general absence.
• To support other Host departments when needed during sickness and annual leave.

Person Specification/Requirements

• Previous experience of working within an administrative/receptionist role.
• Excellent customer service, interpersonal and communication skills
• IT literate together with an understanding and experience industry specific IT applications
• Ability to work on own initiative, in a team and within a pressurised environment.