Senior Field Service Technician - 12 Month FTC

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Company Description

De Beers has a dynamic portfolio of internal innovation initiatives spanning new business model, product, service and process innovations that aim to optimise the performance of the current profitable core business and simultaneously build new business. Our competitive environment demands that we operate differently, and in an integrated and connected manner, to enable faster transition of these innovation initiatives through to impact by utilizing new processes, products/services and business models.

Our integrated innovation function - De Beers Group Ignite™ - has two broad deliverables:
• The identification, research, and deployment of new processes, connected technology products and services and new business models to unlock maximum value from innovation for De Beers.
• Build on existing foundations to commercialise technologies to 3rd parties - growing profitable new revenue streams.

These deliverables provide an emphasis on integration and delivery of connected technologies to optimize the existing core business whilst advancing our continued exploration of new business models that unlock maximum value for the De Beers Group, while also establishing and pursuing a pathway to profitable growth and additive revenue streams.

The Research function provides technical capability to support specific areas of Ignite's activities with a strong focus on projects to support the identification and detection of laboratory-grown diamonds, automated rough diamond sorting instruments and grading and identification capabilities for De Beers Institute of Diamonds laboratories.

Job Description

CONTEXT

PPTD (Pricing, Product & Technology Development - formally Ignite), research, develop, manufacture, and support a large number of globally deployed machines and instruments for both internal and external customers across the diamond value chain, from rough diamond sorting to polished diamond verification for Consumer Confidence.

PPTD Technical Customer Services provide support for:

• Technical sorting equipment in the form of:
  • Test/QA of new machines as part of Production process
  • Second line support for Technical Support Services (TSS) Global
  • First line support for local technical support teams i.e. technical staff based at the sorting centres
  • Spares and repairs strategy and coordination between local TSS and PPTD Technical Customer Services and supply chain departments
• Diamond verification instruments in the form of:
  • Test/QA of new instruments as part of Production process
  • First line support from local technical support teams i.e. technical staff based at the IOD/FM sites.
  • Spares and repairs coordination between local IOD/FM support staff and Technical Customer Services and supply chain departments
• To provide on site and remote support services to all PPTD customers, internal and external commercial.
• Where necessary, the role will require travel to the customer site to install or diagnose and repair PPTD technology.
• Building, testing, QA & commissioning of new machines and instruments at Maidenhead.
• Repair of return to base machines, instruments or modules at Maidenhead.

Key Responsibilities:

Remote and on-site service and support

• Provide remote assistance to customers for fault identification and resolution where possible.
• Provide emergency support to any customer overseas sites as required: note that the ability to travel at short notice is important for this role.
• Install new equipment at customer's premises, also providing training to customers where required.
• Upgrade modules or instruments in the field with new hardware or software.
• Perform preventative maintenance programmes and/or technical audits as requested to do so at customer sites.
• Co-ordinate spares requirements with the other relevant staff within the Production department.
• Log, monitor, progress and update customer service requests.

Return to base repair or upgrade of modules and instruments

• Test electro-mechanical modules, components, PCBs and instruments to written procedures (or procedures agreed with the development teams).
• Diagnose faults and carry out repairs in a structured way.
• Keep records of faults and report on trends, making suggestions for improvements.
• Upgrade modules or instruments with new hardware or software.
• Co-ordinate return and repair logistics with other relevant staff within the Production department.
• Log, monitor, progress and update customer service requests.

Prototype and production assembly

• Produce prototype PCBs, wiring looms and harnesses.
• Build, test and commission finished production machines and systems in accordance with design documentation.
• Initiate change procedures if appropriate.
• Work closely with the Purchasing Manager to ensure that any shortages are flagged and remedied.

Health and Safety

• Ensure own working environment and practices complies with all Legal and De Beers UK policy guidelines in relation to Health, Safety and Environmental issues.

Travel

• Can expect up to 30% travel.
• May be called upon to travel to remote locations at short notice due to equipment failure impeding production.

Qualifications

• Good general education
• ONC / HNC in electronics, systems or control
• Experience in a Test and Service environment
• Experience in assembling mechanical and electromechanical assemblies.
• Good communicator with strong customer focus / service skills
• Full familiarity with manual test equipment (oscilloscopes, meters, analysers etc.)
• Computer literate, ability to create technical documentation / procedures.
• Conversant with computer programming fundamentals
• Good team player

Additional Information

• A great working environment
• Fantastic pension scheme
• 25 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
• Private Healthcare
• Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Your Choice membership discounts
• Employee share schemes
• On-site restaurant and gym
• Staff discount
• Flexible benefits package

Who we are

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature's most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant - for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group's people, shareholders, communities and partners.

Safety

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referrals incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beers Group internal employees only.

Building Forever

Sustainability is at the heart of our decision-making - it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate, build a long-term legacy in our host communities and earn consumers' trust in our diamonds that they can wear with pride.