Senior Family Support Coordinator

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Senior Family Support Coordinator - National Charity
Full time

£33,000 per annum

Permanent

This post is part funded with support from the National Lottery Community Fund.

ABOUT US

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.

Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year.

THE IMPACT YOU WILL HAVE

The Senior Family Support Coordinator is responsible for coordinating our support services for people affected when someone goes missing. This role leads the team providing emotional and practical support provision to families and friends impacted by a disappearance. This is a key safeguarding role to ensure people who are experiencing trauma and ambiguous loss can access our services safely and that their needs are assessed and met.

You will coordinate the charity's offering to the community affected which includes in person annual events, peer support forum, online and social events and groups, co-production activities, engagement, and opportunities for publicity.

ABOUT YOU

You will need to have experience of:

• Working in a frontline service delivering advice, help or support to vulnerable people or families by phone or digitally;
• Managing an active caseload of people with varying needs regarding frequency and level of support;
• Line managing staff and/or volunteers;
• Understanding and implementing safeguarding procedures, assessing risk, developing needs assessments and handling complex and sensitive situations;
• Planning and running events or groups for service users.

and possess the following skills:

• Supporting people experiencing trauma;
• Able to maintain a calm and considered approach, to evaluate situations objectively, consult effectively and give appropriate advice and guidance.
• Ability to balance proactive and reactive work, to plan and to meet deadlines;
• Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues
• Group facilitation skills - online and in person.

WHY WORK FOR MISSING PEOPLE?

Would you like to work for a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK? Missing People is a friendly and supportive place to work.

Working for Missing People means living our values. It's a place where people are encouraged to 'let fly' so you can 'make things happen'. We know you're more than just a job title, and 'be human' is an important value here. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners

We offer a range of enhanced family friendly benefits. We are happy to talk about flexible working in many of our roles.

HOW TO APPLY

If you want to be a lifeline when someone goes missing, click apply to read the full job description a letter from the line manager and a summary of Missing People's Achievements in 2023. We look forward to receiving your application. Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.

Closing date: 23:59 on 17 November 2024. We reserve the right to close the vacancy early in the event of a very large number of applications, so Apply Now!

Interviews: 22 or 25 November 2024