Senior Facilities Manager Housekeeping & Ward Hostess Services

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Detailed job description and main responsibilities

Responsible for the strategic and operational planning of the housekeeping and ward hostess services

Ensure that the service provision is timely, of the required quality and in accordance with the statutory regulations (NSHC 2021), Service Level Agreements, contractual specifications and Trust requirements, working closely with clinical teams and others to provide the best services to patients.

Ensure all outsourced contracts are managed appropriately; monitoring KPI's, legal compliance, customer satisfaction and value for money.

To monitor service performance through the development and use of Key Performance indicators (KPIs) and the Directorate assurance dashboard to demonstrate the delivery of agreed service standards.

Conduct annual surveys, risk assessments and audits to monitor service performance and take appropriate actions to address actual or potential service failures, risks and regulatory non- compliance.

Present performance reports with action plans to the GM Facilities on performance delivery

Actively promote quality in the team, by making clear standards, expectations, monitoring progress and taking action when standards fall short of expectations.

To work closely with the GM Facilities in developing strategies for the improvement of logistics services in all areas of responsibility.

Development of short, medium and long term business plans and action as appropriate.

To take responsibility for managing a broad range of complex changes in a range of service areas, helping to influence change at all levels of the organisation.

Produce complex reports about organisational development issues, recommending courses of action.

Person specification

Qualifications

Essential criteria

• Educated to degree level, equivalent qualification, or appropriate specialist qualifications and experience.
• Membership of professional body in Facilities Management or equivalent specialism.
• Proven track record of continuous professional development to ensure up-to-date knowledge

Knowledge

Essential criteria

• Fully conversant with statutory requirements, NHS guidance, Codes of Practice and the requirements of Regulatory Bodies.
• Knowledge of current legislation relating to National Standards of Cleanliness, the services such as COSHH, Hygiene Code, Infection Control, Environmental Protection
• The ability to demonstrate a keen understanding of the issues relating to the Trust, the NHS and how these influence the Facilities as a service provider of choice.
• Understanding of effective contract management, service KPIs and Value for Money.
• A clear understanding of the importance of creating a safe and secure environment for NHS staff patients and assets

Experience

Essential criteria

• Significant experience in a facilities management position, ideally within the NHS or public sector
• Experience of successful project and change management.
• Experience of managing a large budget and financial controls and savings.
• Experience of organisational change and service development

Skills

Essential criteria

• Well-developed analytical and problem solving skills, with the ability to make decisions by determining key points from complex data and multiple information strands
• IT literate with well-developed skills for the use and application of information technology systems including, file management, safe and effective internet use.
• Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines
• Well-developed leadership and motivational skills to facilitate working within and leading a large team

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• SFM HSK JD (PDF, 688.3KB)