Senior Facilities Coordinator

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Your future, as a Senior Facilities Coordinator at mydentist

You'll be joining our Facilities team within our office called Support Centre, which is in Greater Manchester (M26 1GG).

• The role is permanent and full time

• Based at the Support Centre

• Supportive and experienced team

• You will benefit from free onsite parking and Kearsley train station is just a short walk away

• With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)

Your future, with us

Working at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we're always there for one another.

Your future, your benefits

• Competitive salary

• Holidays rising to 27 days per year with service (plus bank holidays)

• Annual Support Centre bonus scheme

• Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions

• Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year

• Recognition schemes including Support Centre Heroes and service awards

Your future, your role

As an Senior Helpdesk Coordinator , you'll be:

• Incoming calls are answered promptly with average handling time is minimised
• CAFM/IFS related jobs are prioritised accordingly
• Failed PPM tasks are issued as new work orders to maintain compliance across all assets
• Work with contractors to process all uplifts/ CAPEX requests, enabling the Facilities Manager to make the right commercial repair/ replace decision to optimise revenue delivery
• Work with contractor supply chain to ensure 3-way visibility of all maintenance issues via the B2B portal
• CAFM/IFS Process & Systems Lead - To optimise CAFM/IFS as a helpdesk system to improve workflow/ delivery to practices

Enjoy being part of a team that's passionate about supporting our practices and ultimately helping the nation smile.

Experience

• Call/ contact centre experience (or similar) desirable
• Reasonable working knowledge of Facilities processes and practices

Your future starts here

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.

Click to apply now!