Senior Event Manager (Logistics)

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About the Role

As the Senior Event Manager, your contribution to the organization will be to deliver an exceptional guest experience at established financial margins for all events assigned under your umbrella and to lead overall initiatives to deliver exceptional guest experiences at all events globally.

Your role will be overseeing one of two key functions:

• Hospitality (food and beverage, branding, production, talent appearances, etc.)

• Logistics (ticketing and fulfillment, transportation, hotels, travel, tours, etc.)

Achieving this will require:

• Empowering and developing a team of direct and indirect reports.

• Managing your team within existing systems, technology, processes, and strategies while working collaboratively with department leaders to influence positive change.

• Self-driven curiosity and initiative to learn our department, company, and event intricacies as well as existing systems, technology, and processes.

• High proficiency in time management, deadline management, and attention to detail.

• Thriving in an ever-changing, collaborative, team environment.

Performance will be evaluated on:

• Accuracy and timeliness of work completion for you and your report(s).

• Consistency in collaborating and supporting the global team.

• Team/employee experience feedback.

• Guest experience feedback for assigned functions.

• Financial delivery to budget for assigned functions.

Core Responsibilities

Guest Experience and Event Management

• Responsible for the planning and on-site delivery of your function (hospitality/logistics) through both direct actions and team management for 20+ events annually ranging from 200 to 12,000 guests per event beginning with event launch up to a year in advance of event date.

• Event planning includes (but is not limited to) and varies by your function:

• Physical and digital ticket management such as receiving, inventory checks, assigning seat locations, to distribution.

• Fulfillment of guest orders through an in-depth, multi-step process including building excel reports, generating shipping labels, interfacing with suppliers, quality control checks, packing and assembling parcels, detailed documentation, etc.

• Coordinating with the internal graphic design team to produce required assets such as credentials, signage, large format graphics, etc.

• Significant amount of scheduling and timeline management for both guests and staff across fulfillment, transportation, hotel check ins, tours, and experiences, etc.
• Vendor/supplier selection, negotiation, contracting, and ongoing management for services such as transportation, staffing services, gifts, etc.

Leadership and Personnel Management

• Lead 2+ direct reports and 4+ indirect reports.

• Ensure accuracy and timely completion of your report(s) deliverables.

• Hands on career development and coaching of both direct and indirect reports.

• Coaching and supporting individuals towards professional growth in alignment with company goals.

• Coaching others to coach and develop their reports.

• Focus on the team dynamic and encourage global collaboration.

• Ensure team is engaged and supporting overall event deliverables and not operating in a silo.

• Collaboration with counterparts to cross utilize on-site staff for a positive employee experience and efficient operations. Effectuate a one team mentality across the operations department.

• Constantly Refining Event Processes. Working closely with the Director of Operations to record and report event successes and learning moments to improve future events for a better guest and employee experience.

Financial Management

• Accountable for your assigned portion(s) of the budget for your events; equally holding your team accountable for budget management.
• Effectively manage the event budget for your assigned portion(s) by aligning it with sales projections or anticipated sales derived from historical data and run rates.

Requirements

Education and Experience

• 6+ years' experience in event planning and management.

• Sporting events, entertainment, and/or live experiences strongly preferred.

• 4+ years' experience managing and coaching people.

• Direct experience managing budgets of at least 500K USD up to 3M USD.

• Experience managing highly variable budgets or budgets to sales preferred.

• Experience across multiple industry sectors (agency, venue, league, corporate) preferred.

• Proven track record of effective project management.

• Bachelor's degree or higher in Hospitality Management, Business, Marketing, or related field.

• Proficient computer skills including but not limited to Excel, CRM software, and project management tools.
• Bi/multilingual preferred.
• Ability to multi-task in a fast paced, deadline driven environment.

• Strong time management and prioritization skills.

• Highly adaptable and comfortable making decisions in new or changing situations.

• Detail oriented and results driven.

• Innovative problem solving.

• Collaborative and comfortable building relationships.

Physical

• Prolonged periods sitting at a desk and working on a computer.

• Extensive walking and standing for periods greater than 12 hours while at events.

• Must be able to lift up to 30 pounds/14 kilograms.

• Full time in-person based in the London, UK office.

• Requires flexibility to work long hours and weekends, as needed, in addition to having the ability to travel up to 40% - targeted travel 18-25%.

• Willing and eligible to travel internationally.

• Eligible to work in the United Kingdom.