Senior ER Advisor (12 month FTC)

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Employee Relations Advisor (12 month FTC)

City: London

Country/Region: GB

Marylebone, London and home-based (hybrid working with 3 office days)

Reporting to the ER Manager, the ER Advisor will be a key part of the Employee Relations and HR business partnering team, providing ER advisory support to the business.

In the UK and Ireland, we are very proud to have recently been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.

The role

The ER Advisor will work closely with the ER Manager, HR Business Partners, and the sales team. They will manage general HR queries and concerns. In addition, the ER Specialist will assist the ER Specialist with ER caseload across the regions. You will also support ad hoc HR project management as and when required across the department.

About Pandora

The largest jewellery company in the world, we give a voice to millions of people's loves every day. With almost 7,000 locations around the world and a thriving online presence, we sell three pieces of our handcrafted jewellery every second.

Sustainability is at the heart of everything we do. We set ambitious goals to make a positive impact, from sourcing materials to marketing

We are proud to announce that we were recently recognised in the Sunday Times 'Best Places to Work 2023' as one of only 11 employers in the 'very large' category.

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role

• Provides timely and expert advice and coaching to line managers, acting as the first point of contact for policy and ER process queries.
• Works closely with the wider HR team on HR projects and initiatives based on demand.
• Builds strong professional relationships with employees across all levels of the business, by providing first class HR support, advice, and coaching.
• Assists the ER Manager with investigations, grievances, disciplinary hearings, redundancy consultations and other employee relations matters.
• Manages ER case load, providing advice, guidance, and investigation support, escalating complex or high-risk queries to the ER Manager where appropriate
• Provides professional and expert advice to managers on a range of employee relations matters.
• Assists with the development of scripts, FAQs and process desktop procedures for ER meetings when required.
• Works closely with line managers, providing advice, guidance and coaching in line with company policy, procedures and terms and conditions of employment.
• Manages personal, sensitive, and confidential information in a professional manner.
• Supports line managers with performance improvement and development matters.

The successful candidate

• Will have a working knowledge of HR processes and procedures especially Employee relations topics
• Have experience from retail and/or fast paced organisations
• Be working towards or willing towards CIPD qualifications

Ideal candidates will have:

• Strong service delivery skills with the ability to view differing perspectives across the business.
• Able to build positive and strong relationships with a reputation for integrity and achieving results.
• A strong focus on employee experience is essential.
• A continuous improvement mindset with a passion to create optimal service delivery at all employee touchpoints.
• Comfortable adapting to change in a fast-paced and ambiguous environment.
• Ability to be pragmatic and provide appropriate solutions in difficult HR situations.
• A confident presenter who is comfortable facilitating meetings.
• An approachable collaborator
• Exceptionally well organised and efficient.
• Articulate with excellent verbal and written communication skills.
• Excellent attention to detail.
• Commercially savvy with an understanding of retail.
• Pro-active and able to show initiative with a positive and challenging style
• Approachable, empathetic, and pragmatic.

What can we offer you?

Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

Classification: Pandora Internal

• A highly competitive salary with regular salary reviews
• Generous bonus scheme
• Private healthcare
• Choice of lunch on us, delivered to you whenever you are in the office!
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
• 55% employee discount
• 25 days annual leave (plus bank holidays)
• Buy/sell holiday options
• Celebrate your birthday with a day off to celebrate!
• Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you'll have access to: Discounts on retail brands, cinema tickets, holidays, gym memberships and more
• Wellness Hub: videos to help you lead a healthy lifestyle
• Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7, all year round
• Recognition programme: celebrate and share achievements with the wider business
• At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift

If you are looking for a new challenge, come and craft the incredible with us!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their

competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We

encourage everyone applying to our vacancies to refrain from adding identity-related elements such

as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*