Senior Engineer

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ICTS is one of the largest Global security groups with a 30-year pedigree of addressing security challenges for the world's leading Commercial and Aviation brands.

ASM (an ICTS Company) is embarking on the next phase of a broader technology agenda with a plan to consolidate and build our position across electronic security and monitoring markets.

We bring together engineering excellence, industry leading technologies and fully accredited monitoring facilities to create smart and scalable security systems and surveillance solutions.

Critical to success will be versatility, a strong customer focus, and a hunger to add value during an exciting phase and support growth within the business. The ideal candidate may have worked within a scaling operation or delivered challenging projects consistently within a fast paced and changeable organisation.

The Senior Engineer reports directly to the Operations Manager and is responsible to support in all aspects of both service and installation delivery across our current portfolio and work in progress. This client facing role will require the post holder to represent the company in a positive manner, at times work alongside team members and other 3rd party vendors to ensure service delivery is accomplished in a detailed and timely fashion.

As part of ASM's continued growth plans we have created an important role for a multi-disciplined senior engineer to cover both fire and security systems. This role focuses on supporting both the management and engineer team with specific technology-based solutions for our many client's requirements. Namely Fire Alarm, Access Control, CCTV, Door Entry and Intruder Alarm Systems.

ASM works with the leading technology partners including cloud-based technologies to provide effective and scalable solutions for smart offices, multi-use buildings and corporate estates.

Key Duties

• Responsible for maintenance, fault finding and repair of a range of Fire Alarms, CCTV systems (including IP/networked systems), Access Control and Intruder alarms.
• Good technical and communication skills (written and verbal) are a must.
• The ability to problem solve calmly and sort issues professionally is essential.
• Presentable, professional and experience in a client facing role.
• Good organisational skills.
• Responsible for organising his/her own calendar and planning with customers.
• Meeting the required SLA's or customer specific KPI's.
• Timely and accurate documentation is essential.
• Provide guidance and support for colleagues and customers.

The role offers a Monday to Friday working pattern with a Company car, call out rate and overtime included in the package.

Profile

The ideal candidate will have a demonstrable record of success and an evolved network and will be a pragmatic team player, a results-oriented self-starter, and comfortable with ambiguity during this period of growth.

• Possess a full understanding of the UK fire and security industry and the systems that are used.
• Wide array of product knowledge would be advantageous.
  • Advanced MX, Kentech
  • Paxton, ACT, LenelS2, Gallagher
  • Texecom, Galaxy
  • HIK, Dahua, Avigilon, Indigo Vision, Geovision
  • VMS platforms, Mirasys, Milestone
• Demonstrate PC literacy, preferably with specific knowledge of Microsoft Office products.
• Suitable Mathematic and English qualifications.
• Proven industry experience with a good track record of performance.

Internal & External Relationships

Internal:

• Alarm Receiving Centre team
• Wider ICTS UK Corporate team
  • Canine and Personnel
• Sales team
  • Strategic Bid Coordinator

External:

• End user clients
• Technology Partners
• Mechanical and Electrical Contractors
• Public Sector organisations

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

Advanced Signal Monitoring Limited is a privately owned fully independent Alarm Monitoring Centre. ASM is a subsidiary of ICTS (UK) Ltd.

ASM's management team has over 80 years of combined alarm monitoring experience. ASM provides the highest level of 24-hour secure alarm monitoring services to client sites worldwide from our industry leading ARC.