Senior Engagement Manager

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Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you'll do

This role is in the Partner Markets consumer function, which works with Partner Operators to develop their consumer businesses, growing top-line revenue, profitability and customer satisfaction.

This role leads our complex, transformative and high impact digital, segment marketing, pricing and customer value management programs across our Partners. This role also ensures that all consumer initiatives are delivering impact at our partners and that we build trusted partnership with the CBU directors and their direct reports.

It ensures that we successfully apply for impact in our engagements Vodafone's unique value propositions: the knowledge and experience of Partner Markets, Group Functions and OpCo experts, the blueprints, best practices and shared services of the Vodafone network. It's an extremely wide-ranging role, which requires both breadth and depth of consumer commercial, segment marketing and CVM experience, strategic mindset, ability to communicate effectively with C-level executives, strong collaboration, and pragmatic application of resources, skills and experience.

Key accountabilities and decision ownership:

1. Building trusted partnerships with C- and D-level

• We are building trusted partnerships - you will be owning the relationship with the CBU directors of selected partner operators
• You will be leading regular exchanges with partners to understand their challenges and new opportunities and support them in problem solving
• You will demonstrate thought leadership in the consumer areas

2. Opportunity identification and sizing

• Develop and present strategic document summarising our recommendations across all consumer topics and present/discuss it on ExCo level

3. Impact delivery

• You will be accountable for impact delivery with re our programs, typically >10m EUR per program per partner operator
• Negotiate projects, statements of work and value measurement KPIs with Partners, typically at CxO level.
• Secure Group commercial, VOIS and occasionally 3rd party resources for individual delivery activities - you will be leading the project teams
• Deliver projects to time, cost, EBITDA impact and Partner satisfaction (measured by our proprietary Partner satisfaction metrics).
• You will be expected to ensure the engagements are incepted and executed through the partner market framework.

Who you are

• Telecoms consumer commercial experience in-market or as an engagement manager/principal in top-tier management consulting
• Strong commercial awareness
• Strong analytical skills
• Strategic mindset
• Excellent interpersonal skills, confident with CXO audiences.
• Strong communicator and storyteller
• Senior stakeholder management skills
• Ability to deliver complex, high impact engagements in a multi-stakeholder environment
• Telecoms consumer commercial experience in-market (ideally segment management or CVM lead) or as an engagement manager/principal in top-tier management consulting with substantial experience in transformative consumer programs
• Masters degree in business administration, economics or STEM

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Yearly bonus: 20%
• Company car: company funded car of £580 per month + private fuel or cash alternative of £630
  per month.
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.