Senior Engagement Manager

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Job Introduction

Based in West Ruislip as part of SCS' Area West Consents & Engagement management team, the Senior Engagement Manager will report into the Area West Consents & Engagement Lead.

You will oversee a small team of engagement specialists to deliver an inclusive engagement programme designed to involve and inform our local community and stakeholders about our works in West Ruislip.

You will work closely with our Consents & Engagement Manager, Highways Consents Manager and Senior Town Planning Manager to achieve our objectives, which are to:

• Achieve consents in time to start works and ensure all works comply with agreed consents and commitments
• Genuinely involve and inform stakeholders and community as we design and construct our works
• Help locals cope with our works and leave a positive legacy.

As part of the Consents & Engagement area management team, the Senior Engagement Manager and Consents & Engagement Manager will be jointly responsible for delivering high-quality, consistent and accurate communications to a range of stakeholders through a variety of channels.

With a complete understanding of our works, stakeholders, programme, and our obligations under the HS2 Act and the main works civils contract, the Senior Engagement Manager will provide advice and support to the broader team to ensure we manage risk and meet our objectives.

An important part of your role will be to monitor and report on the effectiveness of our engagement programme, seeking feedback from our stakeholders and community members for use in improving and adapting our engagement approach.

You will also work closely with SCS' core services Consents & Engagement team, who develop and implement strategy and processes for SCS-wide matters as well as provide support and guidance to the area Consents & Engagement teams. You will represent Area West at various client, partner and external forums, and you will ensure we are proactively managing the organisation's and client's reputation within the community and helping to nurture all third party, non-technical relationships.

Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.

Role Responsibility

• Developing, delivering, maintaining and reporting on engagement strategies, plans, communications, events and other activities
• Overseeing and developing a small team to engage with local community members, charities, businesses and schools - and coordinate all engagement with the Consents & Engagement Manager and team
• Enquiries and complaints management
• Meeting our strategic key performance indicators for enquiry response times and engagement plans
• Special projects as required such as process automation, community legacy and establishing frameworks in response to an expanding project scope
• Ensuring compliance with all commitments under the HS2 Act and main works civils contract
• Acting as deputy for the Consents and Engagement Area Lead as required
• Seamless working with our Consents & Engagement Manager and team, whose role is:
• Engaging key stakeholders and representative groups
• Internal coordination of upcoming works and producing advance notification letters about the works
• Strategic messaging and communications targeted at key stakeholders, providing guidance and input to community engagement materials
• Meeting our strategic key performance indicators for advance notification letters
• Coordinating and overseeing consents-related engagement
• Ensuring compliance with HS2's and SCS' commitments under the HS2 Act and main works civils contract

The Ideal Candidate

• Detailed understanding of high-profile infrastructure projects and/or a strong communications and engagement background in a highly regulated sector.
• Strategic planning and management ability with demonstrated experience leading a team in the development and delivery of external engagement programmes (we will request a relevant example of an engagement strategy at interview stage).
• Excellent written and spoken communications skills, ensuring consistency, relevance and accuracy across all channels with proven ability to ensure all team members achieve this standard (we will request a simple PowerPoint presentation and an example of a relevant, written communications piece at interview stage).
• Excellent MS Excel skills and experience in, or ability to learn, preferred data and task management platforms such as MS Planner, Sharepoint lists and PowerBI or similar (we will request an example of an engagement-related tracker in Excel or similar)
• Technologically competent with the ability to capitalise on BIM, GIS and innovation specialists within the team
• Produce high-quality communications materials for physical and virtual channels
• Actively seek to implement efficiencies and improvements
• Oversee database management including reporting and improvements
• Ability to understand and meet contractual responsibilities and strategic key performance indicators
• Ensure compliance with the obligations of the HS2 Act and contract, in particular HS2's undertakings and assurances to external stakeholders.

About the Company

The role will work on the HS2 project. HS2 is the UK's new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UK's 10 biggest cities with fast, reliable and frequent high speed services

The Skanska | Costain | STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the construction of site compounds.

You'll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join one of our networks for women, military or LGBT+ staff, and participate in cultural and social events with the local community (e.g. as a STEM ambassador).

Your personal and professional development is important to us. We welcome a discussion about how we can support you with further study, or professional membership or attainment for example.

HS2 - working with Skanska, Costain and STRABAG, closely monitors job applications, to ensure an inclusive recruitment process. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity form as part of their application so we are able to monitor and improve our approach to diversity. Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data Protection Act 1998) and will be reported to HS2.

It is an SCSJV requirement that all employees, Design House, and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use", OHSAS 18001:2017 Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture 's operations and ensure that the requirements, as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos, and develops a wider awareness of quality, environmental issues and demonstrates commitment to achieve continual improvement and Zero tolerance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SCS Railways is a Disability Confident Leader. We want to encourage disabled people to apply for our roles and have an opportunity to display your skills, talent, and abilities. We will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

Please see the disability confident commitments:

https://www.gov.uk/government/publications/disability-confident-guidance...

To be considered for an interview under this scheme you have:

• A physical or mental impairment, which has a substantial and long-term effect (over 12 months) adverse effect on your ability to carry out normal day-to-day activities
• Demonstrated in your application and pre-interview stage that you meet the minimum job criteria and person specification for the role

SCS Railways