Senior Ecomm Manager

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Looking for more than a job?

At Volvo Cars, a job with meaning goes beyond work. Here, you'll make an impact on millions of lives, including your own. Curious? We hope so.

What you'll do

As a key member of the New Car Sales team, reporting to the Head of Sales, you'll drive the UK strategy roadmap and enhance Volvo's Direct to Consumer journey. Collaborating with central product teams and the UK Commercial Strategy, you'll prioritize tactical execution to improve customer experience and business performance.

Key Responsibilities:

• Deliver the UK strategy roadmap and e-commerce strategy in alignment with the UK Commercial Strategy.
• Enhance customer experience and retention, improving the sales funnel by addressing drop-off rates, cart abandonment, and user experience.
• Ensure timely delivery of merchandising campaigns, offers, and materials.
• Proactively manage third-party providers and direct quality.
• Collaborate with commercial digital teams to deliver on roadmap priorities.
• Monitor competition and product innovation, sharing insights with senior leadership.
• Coach, develop, and motivate team members, fostering high performance and engagement.
• Support the MD in developing and delivering strategic and annual plans.
• Evaluate and implement new business opportunities and pricing models.
• Manage budgets and resources effectively while delivering strategic objectives.
• Lead change initiatives to drive tangible improvements and results.
• Build strong relationships with stakeholders, shareholders, customers, and industry bodies.

What you'll bring

• eCommerce Knowledge: Familiarity with platforms like Shopify, Magento, or WooCommerce.
• Automation Skills: Ability to streamline processes like inventory management and customer service.
• Marketing Expertise: Proficiency in digital marketing, SEO, social media, and email marketing.
• Data Analytics & CRO: Strong reasoning skills to enhance sales and user experience.
• Project Management: Ability to manage multiple priorities effectively.
• Communication Skills: Strong verbal and written communication for stakeholder collaboration.
• Customer-Centric Focus: Understanding customer journeys to drive satisfaction and loyalty.
• Technical Acumen: Basic knowledge of UX/UI, web design, and cybersecurity.

Benefits and life at Volvo Cars UK

• Competitive Salaries: Reviewed annually.
• Bonus Scheme: Performance-related rewards.
• Hybrid Working: Flexible hours (Monday-Friday).
• Generous Leave: 28 days holiday + bank holidays, with the option to buy 5 additional days.
• Work from Anywhere: 15 days annually.
• Enhanced Parental Leave: 24 weeks for all employees.
• Matched Pension Contributions: Up to 5%.
• Wellbeing Benefits: Health Cash Plan, Life Assurance, and more.
• Onsite Perks: Subsidised restaurant, free refreshments, EV charging.
• Employee Discounts: Shopping offers, and lifestyle salary sacrifice options.

Diversity and Inclusion

Volvo Cars is committed to equality and celebrates diversity in the workplace. Your unique voice and perspective matter here. With us, you can truly be yourself, embrace new opportunities, and make a difference.

Want to know more

We'd love to hear from you! If you have questions or need more details, reach out to leigh.craddock@volvocars.com

About Volvo Cars

Volvo Cars is one of the world's most respected automotive brands, employing over 40,000 people globally. We offer a career designed around your talents and aspirations, supported by progressive employment practices and exceptional benefits.