Senior Document Services Operator (Canon Business Services)

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Job Purpose and Summary

Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we're looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on...

This role will be responsible as a key member of the team for delivering best in class services, representing Canon onsite at a prestigious customers premises in London.

The Senior DSO must work closely client stakeholders delivering a high-quality service that meets the specifications and deadlines outlined in the customer's Service Level Agreement (SLA). You will act as the primary point of contact for Mail and Courier queries, manage workloads, and ensure high-quality output, ensuring customer satisfaction and operational efficiency.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

• Pay - Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Bonus - A discretionary bonus scheme that rewards you as you help us achieve our goals.
• Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity - We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing - Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount - Up to 38% off products from our Canon store.
• Some other Benefits - Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

You will:

• Excellent time management skills will be used, as you plan and prioritise workloads, consider the technical and delivery requirements, to maximise the department productivity.
• Use your excellent communication skills, you will communicate with customers consistently and will have the confidence by asking, to understand their needs, and advising appropriate options for the requested services.
• Inform the Document Services Team Leader (DSTL) if overall workload and completion of key work is unachievable.
• Having a flexible approach to work, you may be asked to undertake any reasonable ad hoc duties as requested by the DSTL or Senior Management.
• Adhere to policies and procedures, escalating any recurring non-conformance to the DSTL.
• Demonstrate pride and professionalism in all facets of customer service and be accountable for your work completed on site.
• Supporting the DSTL, you will support the introduction of service enhancements and developments and will respond to customer requests, enquiries and complaints in a prompt and efficient manner, meeting demands pro-actively where possible.
• Ensure that all required records are completed and maintained and provided upon request to customers and/or the management team.

You will need

As the Senior Document Services Operator you will possess the following skills and expertise:

Must be / have:

• Proficient in the delivery of mail and courier processing services related role using online service provider booking platforms for same day, UK overnight and international courier requests, is a requirement.
• Familiar working within a reprographics and document services related role using high volume mono and colour sheet fed reprographic technology.
• Able to operate finishing equipment such as: guillotine, folders, creaser, comb, and wire bind machines etc.
• Results driven.
• Strong work ethic
• High level of attention to detail
• Excellent communication skills
• Customer Service and Engagement skills
• Team Player

Performance Measures:

• Timely delivery of services
• Budgetary control of all allocated cost
• Effective communication
• KPI measurement of activities
• Incident Management
• Customer satisfaction

Competencies:

• Focus on the Customer
• Apply High Standards of Accuracy
• Drive for Results
• Act as a Team Player
• Communicate Effectively
• Attention to Detail

Further Information

Salary - £23,270 to £26,940

Location - London - EC2N

Closing date - October 2024, Please apply as soon as possible

No agencies please

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.