Senior Director of Residence Operations

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POSITION OVERVIEW

The Senior Director - Residences Operations reports to the COO and is responsible for providing guidance to Aman internal teams for Residential community structuring and management related matters, leading to successful openings for the new Residences within Aman and Janu. The main responsibility of this position is to ensure that key aspects of Residential community openings, such as the preparation of accurate budgets, community structure and documentation are modelled by Aman/ Janu Standard Operating Procedures and compliant with jurisdictional guidelines. Respect of the critical path timeline and constructive and effective communication within the core group of Aman executives, division heads and likewise with ownership of the various projects are requirements of the role. The function of this position must be in accordance with the Residence Management and Residence Rental Agreements and must fulfil all obligations set forth in the governing community documents. In addition, fluency in all aspects of the rental management program from legal parameters, design standards and the ongoing servicing of residences in the program is essential.

This position can be based either in our corporate office in London,UK or Zug, Switzerland.

RESPONSIBILITIES

• Strategic Leadership: Develop and implement long-term strategies to enhance residence performance, occupancy, and profitability while ensuring alignment with Aman's brand vision.
• Operational Management: Oversee daily operations of residential properties, ensuring exceptional quality and efficiency. Monitor budgets, manage operational expenses, and lead a high-performing team.
• Facilities and Maintenance: Ensure that all residential facilities are maintained at optimal levels and implement preventative maintenance programs to extend property life cycles.
• Resident and Tenant Relations: Foster a resident-centric culture and enhance satisfaction through continuous improvements in service delivery.
• Compliance and Safety: Ensure that all operations comply with local, state, and federal regulations, including health and safety standards.
• Financial and Reporting: Prepare and present financial reports and performance summaries, driving revenue growth and operational efficiency.
• Team Leadership: Build and mentor a talented team of residence managers and staff, fostering a culture of excellence and innovation.
• Innovation and Technology: Identify and implement new technologies and processes to improve operational efficiency, resident engagement, and data management.

Residences Openings Related:

• Provide expertise for new Aman/ Janu Residences openings, typically 3-4 years prior to launch.
• Collaborate with executives and ownership to meet financial, service, and timeline goals.
• Advise on preparation of residential operating budgets and community structuring.
• Develop critical paths for openings, covering budgets, staffing, and operational essentials.
• Ensure smooth transition from pre-opening to full operations, coordinating training and task force efforts.
• Partner with Sales, Technical Services, and Design teams to uphold brand standards and quality.
• Communicate progress clearly to all stakeholders and guide teams on legal/technical matters.
• Coordinate all operational aspects of openings with department heads.

Residences Operations Related

• Establish and maintain SOPs for residential operations globally.
• Oversee and implement global Residential Rental programs.
• Ensure compliance with legal documents, coordinating with Villa and Revenue Managers.
• Maintain strong communication with property teams and support budget strategy for board approval.

QUALIFICATIONS

• We are looking for a candidate with strong strategic thinking and problem-solving abilities, along with proven leadership and team management experience. You will need to have expertise in financial management and budget oversight, as well as excellent customer service and resident relations skills. Strong communication and organizational capabilities are essential, as is the ability to manage multiple projects and initiatives simultaneously. Knowledge of facilities management, maintenance, and operational processes is also required to ensure the highest standards of property operations.
  • Bachelor's degree in business administration, property management, hospitality, or a related field (Master's degree preferred).
  • 10+ years of experience in residential operations, property management, or a similar field, with at least 5 years in a leadership role.
  • Proven ability to manage large-scale operations and multiple properties.
  • Strong financial acumen with experience in budget management, forecasting, and revenue optimization.
  • Excellent leadership, team-building, and interpersonal skills.
  • Knowledge of safety regulations, maintenance procedures, and compliance requirements.
  • Familiarity with property management software and emerging technology solutions in residence management.