Senior Digital Strategy Manager

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Job Description

Our Digital Future is a core Heathrow beacon, driving airport-wide transformation to become a digitally integrated, data-led airport by 2031, delivering greater resilience, efficiency and growth. Delivered with Data and Tech, it underpins strategic and organisational change. The Senior Digital Strategy Manager, will report to the Digital Transformation Director with a dotted line to the Head of Strategy and will drive the development of the digital transformation strategy in line with Heathrow's priorities, customer needs and rapid technological change.

Responsibilities

• Stay informed on external trends in technology, data and AI, using insights to shape Heathrow's digital strategy
• Review and evolve the Digital Future vision, ensuring alignment with corporate strategy, priorities and KPIs
• Partner with business functions to define robust business cases for key digital products and services
• Co-develop and maintain a 36-month strategic roadmap for Digital Transformation
• Support delivery by enabling effective tracking, reporting and realisation of financial and non-financial benefits
• Lead governance activities including budgeting alignment, QBRs, regulatory inputs and senior stakeholder engagement

Qualifications

• Experience defining and owning digital transformation strategy (industry, consultancy or both)
• Experience across large, asset-intensive, engineering or complex operational environments
• Experience working in transformation functions alongside delivery-focused teams
• Strong experience supporting programme reporting, particularly on realised outcomes
• Skilled in facilitation, leading cross-seniority workshops to shape strategy
• Proven ability to support executive decision-making and trade-offs across digital priorities

About Us

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city - and more. Tech at Heathrow isn't typical - the scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.

It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won't find anywhere else.

About the Team

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.