Senior Digital Product Owner

Senior Digital Product Owner, you will work within one of our agile delivery teams, taking day-to-day ownership and responsibility for the delivery and ongoing improvement of our customer-facing digital platforms. Working with our internal Change team and external third-party partners, you'll shape and manage the delivery of our digital roadmap based on a deep understanding of the needs of both internal & external customers.

You'll be constantly on the lookout for customer pain points and potential improvements to inform the business's roadmap, balancing the needs of stakeholders and customers to ensure our digital platforms are both fit for today and align to our longer-term strategic goals.

As well as the big picture, you'll obsess over the fine details of your products - to maximise performance and commercial impact.

As a Senior Digital Product Owner, we are looking for someone to:

• Scope and prioritise activities based on business goals, commercial objectives and customer impact to deliver both customer and business value
• Ownership of the full product lifecycle for togethermoney.com and other platforms across our digital estate
• Manage a team of circa 3 people
• Own, maintain and deliver a prioritised roadmap & backlog based on business benefit, data/analytics, customer feedback, competition, stakeholder input & effort
• Ensure all initiatives have a clear cost-benefit case supporting any build/investment
• Use customer research and data to create proof-of-concept prototypes (working with the wider Digital team) for user testing and validating
• Communicate, collaborate and challenge external third-party partners, business stakeholders and product teams to align on dependencies & to keep deliverables on-track
• Maintain a deep understanding of customer experience and market competition in order to identify and fill gaps and generate new ideas that improve customer experience and drive growth across the business
• Set Objectives & Key performance (OKRs) for the product to measure success and delivery of strategic goals
• Keep stakeholders and the wider business informed of progress of the product vision and goals of the product

Qualifications

Essential

• A successful track record as a digital product owner, taking customer-facing products from initial concept through to final delivery, and evolving them further over time
• Solid understanding of UX/UI, development, optimisation, analytics and user research
• Experience working within an agile delivery model, alongside an understanding of Scrum & Devops
• Strong analytical and problem-solving skills
• Strong interpersonal and communications skills (both in person and in writing)
• A passion for improving value from Products and putting the customer at the heart of all product design/delivery

• The ability to confidently challenge but to also engage, influence, and inspire partners and stakeholders to drive collaboration and alignment

Desirable

• Solid technical background with understanding and/or hands-on experience in software development
• Experience managing digital customer-facing acquisition and service products
• Experience within financial services or similar regulated industry
• A Product Owner related certification (e.g. PSPO, CSPO) is advantageou

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