Senior Digital Manager

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Overview

We are seeking dynamic Technical Leaders to shape and deliver our Software Development and Data services. In this pivotal role, you will lead a team of technical experts while actively contributing to sales efforts.

Responsibilities

• Customer Engagement:
  • Work closely with customers to understand their needs and pain points.
  • Discuss technical options, future plans, and problem-solving approaches directly with clients.
• Pre-Sales and Service Definition:
  • Contribute to pre-sales activities, including RFP responses.
  • Define services offered by our Digital team, aligning them with client requirements.
• Project Delivery Oversight:
  • Once new business is secured, collaborate with the delivery team to ensure successful execution.
  • Monitor changes to existing deliverables, ensuring ongoing supportability and robustness.
• Technical Leadership:
  • Manage technical resources effectively.
  • Participate in designing, developing, and testing applications, adhering to established standards.
  • Diagnose bugs, offer workarounds, and provide estimates for programming tasks.
• Problem Anticipation and Resolution:
  • Anticipate potential issues and proactively develop solutions.
  • Communicate project progress, timelines, and impact of changes to project managers.
• Continuous Learning and Innovation:
  • Stay up-to-date with the latest technology developments.
  • Contribute to peer reviews of solution designs and related code.
• Collaboration and Strategy:
  • Work closely with offshore development teams.
  • Contribute to departmental strategy, people management, and recruitment.
  • Support incident management and reporting.
• KPIs and SLAs:
  • Maintain agreed-upon performance metrics and service level agreements.
• Digital Delivery Strategy:
  • Play an active role in shaping our digital delivery approach.
• Mentoring and Teaching:
  • Contribute to the Graduate scheme by mentoring and leading junior team members.

Essential skills

• The ability to interact effectively with clients, understand their needs, and build strong relationships.
• A willingness to work well with others, contribute to team goals, and foster a positive work environment.
• Understanding business dynamics, market trends, and financial implications.
• Being attuned to emotions, both your own and others', and using that awareness to navigate interactions.
• Demonstrating discipline, consistency, and a growth mindset in achieving performance goals.
• Thinking creatively, taking calculated risks, and pushing boundaries.
• Valuing honesty, clear communication, and openness in all interactions.
• A background in software delivery
• An understanding of implementation patterns in data or development
• Cloud aware
• Understand the complexity of software development and experience of delivery

Desired skills

• Some understanding of Object-Oriented Programming (OOP) and common design patterns.
• Working knowledge of Agile, Scrum, and Test-Driven Development (TDD).
• Experience with DevOps CI/CD pipelines.

Experience

• Proven experience in software leadership roles.
• Strong understanding of market trends and customer needs.
• Excellent communication and collaboration skills.
• Taking ownership of delivery or other areas of responsibility
• Passion for driving innovation and achieving results.

Benefits

• Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo

• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age".

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive