Senior Digital IT Support Technician

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Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we're proud to be ALL HERE FOR YOU-for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application-especially personal statements and responses to role-specific questions-is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person specification

Qualifications

Essential criteria

• Degree or equivalent or relevant experience
• Evidence of Personal Development

Desirable criteria

• Degree or equivalent qualification in an IT related subject

Experience / Knowledge

Essential criteria

• Demonstrable technical background in IT working in an Infrastructure support role
• Proven experience in working in customer facing IT service delivery environment
• Proven experience in the management and use of service desk systems and call distribution systems
• Substantial experience in providing first, second and third line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
• Practical understanding of backup, operational and service continuity processes
• Working knowledge of Local Area Networks / Wide Area Networks, Server Support and Email systems
• Knowledge of IT Infrastructure Library (ITIL) Best Practice

Desirable criteria

• Previous experience in NHS IT environment
• Previous experience in a supervisory role
• Knowledge of Internet / Intranet concepts
• Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM
• Project Management methodology

Employer certification / accreditation badges

Documents to download

• Job description and person specification (PDF, 213.5KB)
• functional requirements form v8 (PDF, 933.7KB)
• Candidate Essential Guide Non Medical (PDF, 1.3MB)